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This article applies to selling in: Canada

Stranded inventory required removals

The Amazon Services Business Solutions Agreement requires that you remove all “unsuitable units” from Amazon fulfilment centres.

Stranded inventory units with active offers will not be automatically removed. For more information, go to Resolve stranded inventory issues.

The following stranded reasons are not subject to required removals at this time:

  • Future listing sell date
  • Under hazmat review

Stranded inventory removal settings

All sellers are expected to update their stranded auto-removal settings to remove stranded inventory automatically.

Units can become stranded due to account-level or listing-level issues. Auto-removal settings allow sellers to choose the preferred auto-removal option, as well as the stranded duration, before the inventory has been automatically removed. This applies to both account-level and listing-level stranded reasons.

Scheduling automatic removal

The stranded auto-removal settings page shows you the Amazon recommended and the Maximum days allowed to schedule auto-removal for the stranded inventory. The recommended number of days and the maximum number of days will vary based on the stranded reason.

  • The auto-removal date will be calculated based on your settings and when the unit became stranded.
  • If you have not configured your stranded removal settings, the default setting is disposal after 30 days from the date when the inventory was first stranded.
  • You will receive an email notification 30 days before the scheduled removal order if you choose the maximum days allowed in your auto-removal settings for each stranded reason.

The maximum days allowed for each stranded reason is shown below:

Stranded type Stranded reason Maximum days
Listing-level stranded inventory Policy violations and restrictions 60 days
Severe policy violations and restrictions 30 days
Closed/Merchant-fulfilled units 180 days
Deleted listing 30 days
Account-level stranded inventory Pending valid credit card (PVCC) 60 days
Suspended
Blocked
Fraud

If you have enabled us to accelerate the automatic removal of stranded units, those units can be removed more quickly and you might not receive a notification before the auto-removal date.

You can accelerate the automatic removal of stranded units by assigning a value less than the maximum days allowed in the Days before automatic removal field. You can either choose the Amazon-recommended number of days or provide your own.

To customize your automatic removal settings, go to Fix stranded inventory and click Edit automatic action settings.

The table below shows whether you will receive a notification before the automatic removal. It also indicates when you might receive the notification if you choose the Amazon-recommended number of days in the automatic removal settings.

Stranded type Stranded reason Recommended days Will you receive notification? Days stranded before first notification sent Days before scheduled removal
Listing-level stranded inventory Policy violations and restrictions 30 days Yes 30 0
Severe policy violations and restrictions 7 days Yes 0 7
Closed/Merchant-fulfilled units 90 days No
Deleted listing 14 days Yes 0 14
Account-level stranded inventory PVCC 45 days No
Suspended 45 days No
Blocked 45 days Yes 30 15
Fraud 45 days No

To view when your units are scheduled for removal, you can monitor the Fix stranded inventory page.

Note: When viewing Fix stranded inventory, the Date of stranded event column shows you when the inventory was stranded. Stranded days begin counting from this date. The Auto-removal date column shows you when the inventory is scheduled for removal.

You can create a removal order before the scheduled automatic removal to have the inventory disposed of or returned to you. Removal fees will apply.

Return address for stranded inventory removals

If you choose Return units to me as your removal method, make sure your return address is up to date in the Stranded automatic removal settings.

Updating the address in the fulfillable and unfulfillable settings does not automatically update the address in Stranded automatic removal settings. Stranded and unfulfillable addresses must be updated independently.

To update your address, go to Fix stranded inventory and click Edit automatic action settings.

  • Click Review or edit automatic removal settings.
  • Click Edit address in the automatic removal settings and update the return address in Stranded inventory automatic removal address.

Delaying automatic removal

If you need more time, go to Fix stranded inventory and select Delay removal 30 days from the drop-down menu to the right of the listing.

Note: You can delay removal only once per stranded event.
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