Amazon’s Selling Partner Support team aims to resolve seller questions or issues as quickly as possible. Duplicate cases on the same issue are not permitted since this takes away from our ability to properly serve our sellers.
If your issue is time-sensitive, flag your case as Urgent for your Selling Partner Support associate. If you believe that an existing case was not handled in accordance with Amazon policies, appeal the case by reopening it within the reopen window using your case log.
The following duplicate case actions are not permitted:
Amazon may not handle any duplicate cases resolved past the reopen window. If we detect duplicate cases, Amazon may limit your ability to reopen cases or raise new cases.