The requirements and limitations below apply to the reimbursement of Fulfilment by Amazon (FBA) fees that we determine were charged using inaccurate weight or dimensions. This policy does not apply to other fee reimbursements.
Amazon will reimburse the FBA fees if we confirm that they were charged using inaccurate weight or dimensions. When the weight or dimensions that the seller provides vary from Amazon’s verified measurement, our measurement will govern.
An ASIN is not eligible for a re-measurement request if:
If you have reviewed the weight and dimension data in the fee report and you still believe it is inaccurate, contact Seller Support and open a research request.
Before you submit your request:
Once we review your request, we will notify you whether you are eligible for reimbursement.