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This article applies to selling in: Canada

FBA fees reimbursement policy: Weight and dimensions

The requirements and limitations below apply to the reimbursement of Fulfilment by Amazon (FBA) fees that we determine were charged using inaccurate weight or dimensions. This policy does not apply to other fee reimbursements.

Amazon will reimburse the FBA fees if we confirm that they were charged using inaccurate weight or dimensions. When the weight or dimensions that the seller provides vary from Amazon’s verified measurement, our measurement will govern.

Important: To be eligible for reimbursement under this policy, you must submit your request within 90 days of the date the fee was charged.

An ASIN is not eligible for a re-measurement request if:

  • It has already been remeasured twice in the past 60 days by our fulfilment centre team
  • There are no available units for your listing in the fulfilment centre
  • Seller account has exceeded monthly remeasurement request limit. To learn more, go to Understanding item package weight and dimensions.

Submitting your request

If you have reviewed the weight and dimension data in the fee report and you still believe it is inaccurate, contact Seller Support and open a research request.

Before you submit your request:

Note: For each fee charge, you may file only one claim. Additional claims for the same fee charge will be declined.

Once we review your request, we will notify you whether you are eligible for reimbursement.

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