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This article applies to selling in: Canada

FBA inventory reimbursement policy: Fulfilment centre operations claim

This page applies to eligible items that have been lost or damaged by an Amazon fulfilment centre or a facility operated on behalf of Amazon, after we’ve received them from you. These lost or damaged items are reported in your Inventory adjustments report.

The process for filing a claim varies by where in the fulfilment process your item has been lost or damaged:

Claim window

You must submit your claim no later than 18 months after the date when the item was reported lost or damaged in your Inventory adjustment report. Claims submitted outside this window are not eligible for reimbursement.

Before you submit a claim

  • Check your Inventory adjustments report to confirm the date and adjustment code of the loss or damage to your items.
  • Check your Manage FBA inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective).
  • Check your Reimbursements report to see whether you have already been reimbursed for the lost or damaged item. Search by FNSKU and date to filter the results.

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

You may be asked to provide additional information such as the date or location (for example, the Amazon fulfilment centre ID) of the loss or damage to your item.

For damaged items, enter the transaction item ID in the following tool to check your eligibility and file a claim. You can find the transaction item ID in the Inventory adjustments report.

For lost items, enter the FNSKU in the following tool to check your eligibility and file a claim. You can find the FNSKU in the Inventory adjustments report.

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