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This article applies to selling in: Canada

Change Login Settings

To change your account e-mail address and password, follow these steps:


  1. In your seller account, select Settings and click Login Settings.
  2. In the Password Settings area, click Edit.
  3. In the Email Address field, type the email address you want to use.
  4. In the New Password field, type your new password.
  5. In the Re-enter Password field, re-type your new password.
  6. Click Submit to save your changes.

If you have two-step verification enabled, you might be required to enter a security code to make changes to your Advanced Security Settings. Learn more about two-step verification.

How to set up your security questions and answers

Security questions are a supplemental way for Amazon to verify your identity. We will present security questions only when circumstances call for an extra level of identity verification.

To register your security questions and answers, follow these steps:


  1. Open your Seller Central Login Settings page.
  2. Click the Change button in the Security Questions section.
  3. Select a question and enter your answer to that question. Repeat with different questions and answers for Questions 2 and 3.
  4. Enter your password and click Update.

Tips to help you choose good security questions and answers:

  • Choose questions that only you know the answer to and that are not associated with your password.
  • Choose answers that are memorable, but not easy to guess or research.

Tips for keeping your security questions and answers secure:

  • Never tell anyone your security questions and answers, and do not write them down.
  • Never send your security questions or answers through e-mail.
  • Never reply to e-mail inquiries about your security questions and answers, even if the message looks authentic.
  • Periodically change your security questions and answers.

How to fix an error

If you get an error message for your answer to a security question, the answer you entered does not match the answer you registered for that question. Please try again, making sure of the following:

  • Don't add extra spaces. (Copy and paste sometimes adds extra spaces).
  • Use upper- and lower-case letters exactly as you did when you registered your answer.

If you are still unable to log in to Seller Central, click the Forgot the answer to your security question? link on the Security Questions page to contact us for assistance.

See also

Choose a Strong Password

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