An image will fail to upload if the file is incomplete, corrupted, in the wrong format, or too large.
Common reasons for receiving this error may be that the file type extension was incorrectly attached or it was an unflattened .tif or .psd file that was saved as a .jpg. We accept JPEG (.jpg), TIFF (.tif), .PNG, or .GIF files with either RGB or CMYK colour models.
You may also get this error if there are colour tonal variations in the image (which may occur when CMYK images are used on the website). RGB images are preferred. Images with more than 10,000 pixels in either height or width may also cause this error.
Verify the image file format if you get this error:
Before uploading a corrected file, verify that it can be viewed on your computer using a preview or image editing program.