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This article applies to selling in: Canada

Manage Orders FAQ

What should I do if I sell an item, and it is purchased again?

Sellers must keep their inventory up-to-date at all times. That said, you will sometimes run into a situation in which an item is out of stock. If this occurs, refund the buyer immediately. You may include a memo to your buyer when initiating the refund to let the buyer know what happened. Learn more about refunding orders.

What does it mean when a sale is pending?

After a buyer initiates an order, we attempt to charge their credit card. During this time period, before the card is charged, the sale is in pending status. Most items are only in pending status for a short period of time, usually minutes.

Can I wait until the money is in my checking account before I ship the item?

We guarantee that the money is in your Payments account when we send you the Sold, ship now e-mail. You must ship the item within two business days after the sale. You cannot wait until the money is in your checking account.

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