Error 20003

We were unable to process your image.

The following factors may be responsible for this error:

• The image file in the URL does not have a valid extension.
• The file format is not valid.
• The URL contains an argument that is not a direct path to the image. For example: a question mark [?] in the URL.

The valid image file formats and extensions are:

• GIF (*.gif)
• JPEG (*.jpg)
• TIFF (*.tif)

Even if the URL ends in one of the three valid extensions, you should still check to make sure that the image file format is valid. Try this:

1. Use Internet Explorer for Windows to access the URL.
2. Click the “View” menu and look for the “Source” option.
3. If you can select “Source,” then your file is really an HTML document. View the source of your document and use the URL written there.
4. If you are unable to select the “Source” option, then your file is an image file. Right-click on the image and select “Properties.” An information box will appear that specifies the type of image.
5. Make sure that your image type matches the list of valid extensions. If not, change the extension to match the image type.

Changing an image file’s extension does not change the underlying image format. For example, you cannot turn a bitmap (*.bmp) or Adobe Photoshop (*.psd) image into a JPEG image simply by changing the extension to .jpg. A quick way to discover an image file’s format using Internet Explorer for Windows is to right-click the image and choose “Properties” from the context menu. The resulting information box indicates the image file format.

Some Unix- and Mac- based operating systems have four-character file extensions such as *.jpeg and *.tiff. In such cases simply change the extension to the three-character version mentioned above.