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This article applies to selling in: Canada

Error 18016

The requested refund amount exceeds the amount that can be refunded. For help fixing this, see http://sellercentral.amazon.ca/gp/help/25281

This error occurs when the refund amount you are requesting exceeds the amount that can be refunded. The ItemPrice or Principal is the amount the customer paid for a product before shipping and taxes. Common reasons why your requested refund might be too high include the following:

  • The refund amount you are specifying is greater than the amount the customer paid.
  • The refund amount you are specifying is greater than the amount the customer paid minus any previous refunds.

For example, if a customer pays $20 for a product (not including shipping and taxes), you can refund up to $20. If you were to refund $15, the customer's balance is $5. Any future refunds cannot exceed that $5 balance.

To view the current balance for an order, you can search for the order using the Search Orders feature in Seller Central.

To resolve this error, please resubmit your data with a refund amount that is less than or equal to the customer's current balance.

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