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This article applies to selling in: Canada

Individual seller FAQ

Sellers who are new to Amazon often ask the following questions:

How and when will I get paid?

Amazon Payments transfers the proceeds of your sales to your bank account via an Automated Clearing House (ACH) or electronic transfer. To be paid, you must provide a bank account in a country supported by Amazon. Information about required bank account details can be found on our bank account information page.

Amazon Payments settles your account every 7 days. It can take up to five business days from the settlement date for the money to appear in your bank account. Learn more about getting paid.

How will I know when my product sells?

For each new order, you'll receive an e-mail titled "Sold, Ship Now." You can also view orders by selecting Manage Orders in your seller account. Learn more about managing your orders.

What do I do once my product sells?

Sign in to your seller account and click Manage Orders to print a shipping label and packing slip, ship the product, and confirm your shipment. The "Sold, Ship Now" email that you receive for each order will help guide you through the steps for completing an order. Learn more about the order process.

How do I modify or delete my existing listings?

You can manage existing listings on the Manage Inventory page of your seller account. Learn more about managing your listings.

I want to list a product, but I don't see the Sell on Amazon button on the product detail page. What do I do?

You can list a product right from your seller account. On the Inventory tab, click Add a Product and search for the product name, UPC, EAN, ISBN or ASIN. Learn more about using the Add a Product tool.

I'm going away on vacation. Can I suspend my Amazon listings?

You can set the status of your listings to "Inactive" if you are unable to sell products for a short period of time. When you change your Listings Status, all of your listings will be removed from Amazon product detail pages and search results. When you are ready to sell again, change the status back to "Active", and your listings will reappear shortly. Learn more about changing the status of your listings.

I think a customer review is unfair and does not represent my product or sale. What can I do?

When you receive negative or neutral feedback, you have several options to respond:

  • Learn from the feedback

    Negative feedback is a great opportunity to learn about and improve your operational practises. When you are signed in on your profile page, you can see the buyer's name and the associated order number. In many cases, it's best to examine the order that received the negative feedback, fix any underlying problems in your business, and let your good record stand for itself.

  • Resolve the issue and ask the buyer to remove the feedback

    The best response to negative feedback is working with the buyer to improve the situation that led to the negative feedback, then ask the buyer to remove the feedback. To do this, contact the buyer about the problem and fix it, if possible. If you develop a positive relationship, ask the buyer to remove the feedback. Instructions on how to remove feedback can be found on our Remove Third-Party Seller Feedback Help page. When contacting a buyer, always keep in mind that pressuring a buyer is an unacceptable violation of our policies.

  • Respond to the feedback

    If you cannot work with the buyer to remove the feedback, leave a professional and positive comment in response to the feedback. To do this, go to your seller account and click Feedback under the Performance heading. When you find the feedback you would like to respond to, click the Actions link, and then click the Post a public reply button. You can remove the response later if you'd like, and if the buyer eventually decides to remove the feedback, your response will automatically be removed.

    Learn more about responding to negative feedback.

I don't sell that many items and have sales far under $20,000. Why does Amazon require my Federal Tax ID Number (TIN)?

All Amazon sellers who exceed 50 transactions in a calendar year are required to provide taxpayer identification information, regardless of sales volume. Provide your tax information here.

Are there fees associated with selling on Amazon?

Yes. For information on the fees associated with selling on Amazon, see the Selling on Amazon Fee Schedule.

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