This article applies to selling in: Canada

Floor Loading Policy

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On this page, you will learn the requirements for floor-loaded LTL/FTL/FCL deliveries to Amazon fulfillent centres.

IMPORTANT: Failure to comply with FBA product-preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for noncompliance at the fulfillment center. Please share these requirements with your carrier or vendor to ensure that they fully understand these requirements.

Whenever possible, palletize all shipments. If pallets are not an option for your products, this section presents instructions for floor loaded shipments, however, palletized loads are always preferred.

Related Guidelines:

Floor loading

Although pallets are always preferred, you might find exceptions when they are not an option. In such cases, the following restrictions apply to your floor-loaded shipments:

  • Floor-loaded shipments take longer for fulfilment centres to unload and might lead to appointment delays.
  • Additional charges may apply for floor-loaded shipments requiring extensive handling.
  • Floor-loaded inventory may take additional time to be received and become available for sale.
  • You must inform your carrier that floor-loaded shipments are only accepted when they identify them on the Carrier Appointment Request Portal in the Appointment Information Section by selecting "Load Type—Non-Palletized."

  • All boxes must be labeled with the following information:
  • PO#:The Amazon Inbound Shipment ID
    To:Amazon
    Attn:Fulfilment by Amazon
    From:Your Company Name
    Carton#:#________of total #______________
    BOL#:

  • Adhere to all box-label guidelines for the specific product sent.
  • Stack boxes into columns.
  • Maintain at least 8 centimeters between column stacks and container walls.
  • Stack boxes no higher than 2 meters, unless they conform to the slip sheet or clamp truck instructions below.
  • Make sure that the overall height of the column stack allows 8 centimeters of clearance from the top of the stack to the roof of the container.
  • All shipments should be properly secured using the load cars or straps.

You are responsible for ensuring that shipments are loaded into a trailer in a manner that prevents the load from shifting during transit.

NOTE: If the load quality specified in advance does not conform to the Floor Loading policy, your shipment may take longer to receive and you may be contacted about your shipment. Load quality issues may result in charges for unplanned services or refusal of shipments.

Load Quality requirements

  1. Stack cartons into columns. All shipments should be properly secured using load bars/straps. It is the shipper’s responsibility to ensure that shipments are loaded into a trailer in a manner that prevents the load from shifting during transit. When using Intermodal transportation (COFC), always use a load strap and never a load bar to secure loads.
  2. Floor-loaded freight should only be loaded into containers that are at least 2.5 meters tall and make sure that the overall height of carton stack allows 8 centimeters of clearance from the top of the stack to the roof of the container.
  3. Ensure that all cartons (regardless of weight) comply with the clamp truck instructions below.

Example of a correctly staged floor loaded shipment

Clamp Truck Guidelines

  1. When loading the trailer, maintain at least 8 centimeters between stacks and between stacks and container walls.
  2. Make sure that the overall height of stack allows 8 centimeters of clearance from the top of the stack to the roof of the container.
  3. Arrange each tier to be uniform and aligned relative to the other tiers on the footprint so that all four sides of the freight stack can be safely accessed by a clamp truck. Tier heights may vary.
  4. Use spacers between stacks to prevent them from shifting during transit. All shipments should be properly secured using load bars/straps. It is the shipper’s responsibility to ensure that shipments are loaded into the trailer in a manner that prevents the load from shifting during transit.

Slip Sheet Guidelines

  1. Insert slip sheets between the floor and product, as well as between layers. The overall height of the stack should allow 8 centimeters of clearance from the top of the stack to the roof of the container.
  2. Use only slip sheets of industry-standard pallet size (1 meter by 1.25 meters).
  3. Products exceeding 1.25 meters in length must be loaded along the length of the container or trailer.
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