Inbound performance summary

• During shipment creation, verify the required type of barcode for each unit.
• Make sure you apply Amazon barcodes (X00) for products that are ineligible to use the manufacturer barcode.
• The Amazon barcode must match each individual unit (FNSKU, title, and condition). Ensure all other scannable barcodes are fully covered.

For more information, go to Use an Amazon barcode to track inventory.

• Make sure your products have a physical barcode (GCID, UPC, EAN, JAN, or ISBN) that is visible so it can be scanned.
• Make sure the barcode matches the corresponding unit.
• Products enrolled in the FBA Label Service must have a single scannable manufacturer barcode that corresponds to an ASIN.
• ASINs without physical barcodes that qualify for FBA virtual tracking should have the ASIN printed.

For more information, go to Using FBA virtual tracking.

• Poly bags with a 12.5-cm opening or larger must have a suffocation warning, either printed on the bag itself or attached as a label.
• The warning should be printed or placed in a prominent location and in a legible font size for the size of the bag.

For more information, go to Packaging and prep requirements.

• The Amazon barcode must match each individual unit (FNSKU, title, and condition). Ensure all other scannable barcodes are fully covered.
• If you have multiple listings for the same ASIN, ensure the barcode matches what is required on the shipment plan

For more information, go to FBA product barcode requirements and Label products.

Placement

• Cover any original barcodes. Ensure labels lay flat.
• Place labels on a cylindrical product vertically.
• Maintain clear margins around the edge of the barcode.
• If the product has prep, ensure the barcode is scannable or applied outside the prep.

Quality

• We recommend laser or thermal printers and cleaning your printer frequently.
• Review each batch of labels and do not use labels that are damaged or unscannable.

Format

• Use the right label size and format.
• Use black ink on a white background.
• Avoid reflective packaging or prep over barcodes.

For more information, go to FBA product barcode requirements and Label products.

Products in your shipment arrived at the fulfilment centre with label issues that required us to relabel the product to be received. All products must arrive with an identifiable scannable barcode, such as X00, B00, or UPC.

The most common issues are:

• Barcode cannot be read by scanner due to issues such as low ink during printing.
• Item label is missing or has fallen off.
• Label does not match product or barcode is different than declared during shipment creation.
• Label is in a location or applied in a way that prevents it from being scanned

• Verify the required type of barcode for each unit.
• Make sure you apply Amazon barcodes (X00) for products that are ineligible to use manufacturer barcodes.
• The Amazon barcode must match the unit (FNSKU, title, and condition). Ensure all other scannable barcodes are covered.
• Ensure labels lay flat. Place labels on a cylindrical product vertically.
• If the product has prep, ensure the barcode is scannable or applied outside the prep.
• Avoid reflective packaging or prep over barcodes.

For more information, go to FBA product barcode requirements and Label products.

• Each box in the shipment is required to have an FBA shipment label that meets the requirements.
• Individual or master pack units still require a unique FBA shipment ID label.
• Each pallet must have four pallet labels.
• Both the FBA shipment label and the carrier label must remain uncovered and be placed on a flat surface on the box so that barcodes do not fold over edges or corners.

For more information, go to Send/replenish inventory to Amazon and Shipment label requirements.

• Poly bags used to protect units must be transparent bags with a 1.5mm thickness.
• Shrink wrap must also be transparent and cannot protrude more than 7.5cm past the dimensions of the product.
• Poly bags must have a suffocation warning if the opening is 12.5cm or larger.
• All barcodes must be scannable through the poly bag or placed on the outside of the bag.

For more information, go to Packaging and prep requirements.

• Adult products must be bagged in black opaque bags.
• The outside of the bag must have a scannable barcode and a suffocation warning.

For more information, go to Packaging adult products.

• Bubble wrap may be required for liquids, sharp, or fragile items.
• Bubble wrap should be tightly wrapped and taped shut so the product cannot fall out. Scannable barcode labels should be placed on the outside.
• Make sure the item is able to pass a 3-foot drop test on a hard surface without the contents breaking.

For more information, go to Packaging glass ceramic breakable and fragile units.

• Tape can be used to secure poly bags, caps on liquids, bubble wrap, and products that may come open during storage or shipment.
• Make sure the product cannot fall out of its packaging or leak, and ensure the product is fully sealed. Certain products may require extra taping to ensure the seal does not open.

For more information, go to Prepare your products.

Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury.

The following packing materials are not allowed:

• All types of packing peanuts
• Crinkle wrap
• Shredded paper
• Foam strips
• Thermocol chips
• Styrofoam

Accepted packing materials include:

• Foam sheets or cushioning
• Air pillows
• Bubble wrap
• Full sheets of paper

For more information, go to Shipping and routing requirements.

• Verify that the number of units you send in each box matches the number of units specified.
• Pay attention to details of each ASIN that you send, such as size and colour variations, to make sure they match what you planned to send.
• Place your box labels so that the label information correctly identifies the contents of each box.
• If you label your items, verify that the label affixed to the product matches the FNSKU listed on the shipment.
• To make a quantity change of more than 5%, don’t add an additional quantity. Instead, create a new shipment.
• If you do not wish to provide box content information yourself, you can opt to use the FBA manual processing service for a fee.

For more information, go to Set quantity for shipment to Amazon and Provide box content information.

• Verify that the number of boxes per shipment matches the number of boxes that you specified.
• Pay extra attention to details of each ASIN that you send, such as size and colour variations, to make sure they match what you planned to send.
• To send additional units or if you can’t send the planned units after finalizing a shipment, create a new shipment.
• Avoid using multiple carriers or sending products in the same shipment on different dates or in different ways.
• If you do not wish to provide box content information yourself, you can opt to use the FBA manual processing service for a fee.

For more information, go to Provide box content information.

• Batteries must be packaged so that their terminals cannot touch to prevent the batteries from shorting or sparking.
• Hard drives must be packaged in anti-static packaging to prevent the hard drives from shorting out or causing static shock.

For more information, go to Dangerous goods identification guide, Packaging batteries, and Requirements for lithium batteries and products that are shipped with lithium batteries.

• Package sharp units to prevent sharp or pointed edges from becoming exposed. Sheaths must be durable and rigid to secure your product.
• Package fragile units in either a solid six-sided box or completely secured bubble wrap.
• Use safety knives with covered blades to prevent them from being a hazard when accidentally left in boxes.
• Make sure the outer packaging does not have sharp edges or corners that may be hazardous.

For more information, go to Packaging sharp units.

• Products containing liquids without a double seal require additional prep or protection to keep the product from spilling or damaging other products.
• Unit containing dry goods should be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Otherwise, additional prep is required to secure your product.
• Products in loose packaging require bagging and must be secured with a non-adhesive band or removable tape.

For more information, go to Packaging and prep requirements.

• Ensure pallets are not higher than 1.83 metres. Use 1,200mm x 1,000mm, 4-way access wooden pallets that are in good condition, with the total weight of a pallet not exceeding 1,000kg.
• Load the heaviest boxes at the bottom and do not let boxes hang over more than 2.5cm.
• Wrap all pallets in plastic. Stacked pallets should stand on their own without the help of associates or stretch wrap.
• Place a shipment label squarely in the top centre on all four sides. Each box on the pallet must have an FBA shipment label.

• Prep all products accordingly to ensure safe arrival.
• Use proper packing material (dunnage) when packing your boxes to ensure the products arrive in good condition.
• When sending pallets, stack your boxes with the heaviest boxes on the bottom and the lightest on the top.

For more information, go to Seller requirements for LTL, FTL, and FCL deliveries and Packaging and prep requirements.

• Expiration dates must be displayed in the format MM-DD-YYYY or MM-YYYY, or a label needs to be applied with the correct format.
• Products that can expire must have the expiration date printed on both the case pack and on the individual units.
• If the product has a "manufactured date" printed on it, you must cover that date with an expiration date label in the correct format.
• Products with expiration dates cannot be tracked using the manufacturer barcode and must have an Amazon barcode.

For more information, go to Expiration dates on FBA products.

• Use 50 characters maximum.
• Capitalize the first letter of each word, but do not capitalize words with fewer than five letters or use all caps.
• Use numerals but do not use symbols or characters.
• Spell out measurements.
• Include the size and colour in "child" ASINs for variations.
• Do not include promotional messages or subjective commentary.
• Your merchant name for brand or manufacturer information should not be included, unless your product is private label.

For more information, go to FBA product title requirements.

• Certain products cannot be listed for sale on Amazon or cannot be sold through FBA.
• Some products cannot be sold as a matter of compliance with legal or regulatory restrictions.
• Specific product content is prohibited as a matter of Amazon policy.

For more information, go to Categories and products requiring approval, FBA product restrictions, and Restricted products.

• Different products are shipped to different locations to maximize efficiency. Make sure the units are being sent to the correct location.
• Verify that your shipment ID label is in a clear and visible location.
• Work with your carrier to ensure your shipment is delivered to the address on the shipping label.
• Be sure to print the correct address on the shipment label if you are identifying the fulfilment centre location by the ZIP code.

For more information, go to Shipping products to Amazon.

• Once you have approved a shipping plan, you must ship your products to Amazon, including sending the stated quantity of each product, to the assigned fulfilment centre.
• Do not delete or misroute shipments after you’ve approved the plan, and ensure all shipments arrive within 30 days.
• If you would like to send your eligible inventory to a single destination, you can sign up for the FBA Inventory Placement Service.

Learn about:

• Packaging and prep requirements
• Shipping and routing requirements.
• FBA product restrictions
• FBA production restrictions

View your case log for more details on how to resolve.