The Inbound performance summary provides an overview of problems identified with shipments to Amazon fulfilment centres. To see specific shipment-level details, go to the Inbound performance report.
Additional coaching or product prep requires resources. For repeated problems in the same problem group, Amazon will escalate your coaching level (Standard, Elevated, Critical). For details of coaching-level escalations and their corresponding corrective actions by problem type, visit Performance coaching.
Problem type | Problem description | How to avoid the problem |
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Missing tracking information | One or more of your shipments did not have tracking information uploaded prior to shipment delivery at the Amazon fulfilment centre. | Upload tracking information for all non-partner carrier shipments as soon as your carrier provides it for you and prior to shipment delivery at the receiving Amazon fulfilment centre. For small parcel deliveries, upload a tracking ID for each box. For less-than-truckload and full-truckload deliveries, upload a freight progressive number (PRO) for each shipment. You can upload tracking information in your Shipping queue by clicking Track shipment. |
Problem type | Problem description | How to avoid the problem |
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Amazon barcode missing | Products in your shipment arrived at the fulfilment centre without the required scannable Amazon barcode, also known as an X00 label or FNSKU. |
For more information, go to Use an Amazon barcode to track inventory. |
Manufacturer barcode missing | Products in your shipment arrived at the fulfilment centre without the required scannable manufacturer barcode (GCID, UPC, EAN, JAN, or ISBN). |
For more information, go to Using FBA virtual tracking. |
Suffocation warning missing | Products in your shipment arrived at the fulfilment centre without the required suffocation warning label for poly bags with an opening that is 12.5cm or larger. |
For more information, go to Packaging and prep requirements. |
Problem type | Problem description | How to avoid the problem |
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Unit mislabelled | Products in your shipment arrived at the fulfilment centre with Amazon barcodes that did not match the physical product or the barcode that we expected. |
For more information, go to FBA product barcode requirements and Label products. |
Barcode cannot be scanned | One or more products in your shipment had a barcode that was smudged or smeared and could not be scanned at the fulfilment centre. |
Placement
Quality
Format
For more information, go to FBA product barcode requirements and Label products. |
Barcode is not accessible by scanner | Products in your shipment arrived at the fulfilment centre with a barcode that was not accessible for the scanner to read. |
Problem type | Problem description | How to avoid the problem |
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Labelling required |
Products in your shipment arrived at the fulfilment centre with label issues that required us to relabel the product to be received. All products must arrive with an identifiable scannable barcode, such as X00, B00, or UPC. The most common issues are:
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For more information, go to FBA product barcode requirements and Label products. |
Problem type | Problem description | How to avoid the problem |
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Shipment ID was not included or is unscannable on shipping boxes | One or more boxes in your shipment did not have the FBA shipment ID label on the box or the label was unscannable. |
For more information, go to Send/replenish inventory to Amazon and Shipment label requirements. |
Problem type | Problem description | How to avoid the problem |
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Bagging | Products in your shipment arrived at the fulfilment centre without the required poly bagging. |
For more information, go to Packaging and prep requirements. |
Opaque bagging | Products in your shipment arrived at the fulfilment centre without the required opaque poly bagging |
For more information, go to Packaging adult products. |
Problem type | Problem description | How to avoid the problem |
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Bubble wrap | Products in your shipment arrived at the fulfilment centre without the required bubble wrap |
For more information, go to Packaging glass ceramic breakable and fragile units. |
Problem type | Problem description | How to avoid the problem |
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Taping | Products in your shipment arrived at the fulfilment centre without the required taping. |
For more information, go to Prepare your products. |
Problem type | Problem description | How to avoid the problem |
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Improper packing materials (dunnage) | One or more of the boxes in your shipment contained unacceptable packing materials. |
Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury. The following packing materials are not allowed:
Accepted packing materials include:
For more information, go to Shipping and routing requirements. |
Problem type | Problem description | How to avoid the problem |
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Inaccurate item quantity in box | One or more boxes in the shipment arrived at our fulfilment centre with item quantities that do not match the expected quantities, based on the box content information. |
For more information, go to Set quantity for shipment to Amazon and Provide box content information. |
Unexpected item found in box | One or more boxes in the shipment contained items that were not specified in the box content information you provided. | |
Unexpected item found in shipment | Your shipment contained items that were not on the original shipment plan. | |
More items received than expected | One or more boxes in the shipment contained item quantities that were over the expected quantities, based on the box content information. |
Problem type | Problem description | How to avoid the problem |
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Inaccurate number of boxes | The number of boxes received in the shipment does not match the expected number of boxes, based on the box content information. |
For more information, go to Provide box content information. |
Problem type | Problem description | How to avoid the problem |
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Electrical products hazard | Your shipment arrived with electrical products that were not properly packaged. |
For more information, go to Dangerous goods identification guide, Packaging batteries, and Requirements for lithium batteries and products that are shipped with lithium batteries. |
Sharp products hazard | Your shipment arrived with sharp items that were not sufficiently packaged. |
For more information, go to Packaging sharp units. |
Spilled products hazard | Your shipment contained a spillable product that was not packaged properly. |
For more information, go to Packaging and prep requirements. |
Problem type | Problem description | How to avoid the problem |
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Shipping box overweight | One or more of the boxes in your shipment exceeds the maximum weight allowed. | Weigh and measure your boxes before sending them to an Amazon fulfilment centre. Shipping boxes with multiple units cannot exceed 23kg. Oversized units can only exceed this limit if the unit itself weighs more than 23kg. Heavy units should always be packed individually and with the appropriate Team lift or Mechanical lift labels. |
Shipping box oversized | One or more of the boxes in your shipment exceeds the maximum dimensions allowed. | Weigh and measure your boxes before sending them to an Amazon fulfilment centre. Boxes containing multiple standard-size units cannot exceed 63.5cm. Oversized units can only exceed this limit if the unit itself measures more than 63.5cm in one or more dimensions. Oversized units that are found in excessively large boxes (more than 5cm of padding per side) may still be subject to penalties. |
Problem type | Problem description | How to avoid the problem |
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Unacceptable pallet condition | Your shipment arrived with pallets that do not meet Amazon’s standard for employee safety and receiving dock compatibility. |
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Problem type | Problem description | How to avoid the problem |
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Product damaged upon arrival | Products in your shipment arrived damaged at the fulfilment centre, and we could not process them into your sellable inventory. |
For more information, go to Seller requirements for LTL, FTL, and FCL deliveries and Packaging and prep requirements. |
Problem type | Problem description | How to avoid the problem |
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Expiration issue | Products in your shipment did not meet requirements for the expiration date. |
For more information, go to Expiration dates on FBA products. |
Problem type | Problem description | How to avoid the problem |
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Product title change required | Your product title did not meet the FBA product title requirements or did not match the product label. |
For more information, go to FBA product title requirements. |
Problem type | Problem description | How to avoid the problem |
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Restricted item | Some products require prior approval before you can sell them on Amazon. There are also products that FBA does not support. |
For more information, go to Categories and products requiring approval, FBA product restrictions, and Restricted products. |
Problem type | Problem description | How to avoid the problem |
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Product or shipment sent to the wrong fulfilment centre | Your shipment or product was sent to a different fulfilment centre than the one that was listed in your shipment plan. |
For more information, go to Shipping products to Amazon. |
Problem type | Problem description | How to avoid the problem |
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Shipment was cancelled, misrouted, or incomplete | One or more shipments were not in compliance with FBA’s cancelled, misrouted, and incomplete shipments policy. |
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Problem type | Problem description | How to avoid the problem |
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Generic event | There were general issues identified with your shipment, such as not complying with Amazon's other product preparation requirements, safety requirements, or product restrictions. |
Learn about:
View your case log for more details on how to resolve. |