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This article applies to selling in: Canada

Error 8541

What causes error 8541

This error is commonly referred to as a “single matching error” and occurs when your product ID (such as UPC, EAN, JAN, ISBN) corresponds to the product ID of an existing ASIN. That means, some of the information you’re submitting contradicts the product information (such as, title, brand, colour, size) that is already present for that particular ASIN.

This error is commonly referred to as a “single matching error” and occurs when your product ID (such as UPC, EAN, JAN and ISBN) corresponds to the product ID of an existing ASIN; that is, some of the information you are submitting contradicts the product information (such as title, brand, colour and colour size) that is already present for that particular ASIN.

Error message

The provided SKU [SKU] conflicts with the Amazon catalogue. The standard product ID values provided for this SKU corresponds to the ASIN [ASIN]; however, some information is in conflict with the Amazon catalogue. The conflicting attribute values are brand (Merchant: [MERCHANT_VALUE] / Amazon: [AMAZON_VALUE]). If your product is this ASIN, modify these attributes to reflect Amazon catalogue values. If your product is different from this ASIN, check if the standard product ID values are correct.”

Matching error – Code 8541

This matching error occurred because we found a similar product in the Amazon catalogue. However, there is a discrepancy between some of the information you have submitted versus what is on Amazon. Hence, you must check if the product found is the same as the one you are trying to list.

You can verify this information accessing Fix your products and filtering by Matching reconciliation conflicts. To access this page in Seller Central, go to Inventory > Fix your products and filter by Matching reconciliation conflicts on the left side of the screen.

This tool will help you solve matching conflicts by providing visibility on similar products found in the Amazon catalogue (if any), highlighting the discrepant information and offering a one-click experience to confirm the matching or request Amazon to fix its catalogue.

To ensure the product found in the Amazon catalogue is the same as the one you are trying to submit, check the discrepant attributes below the columns Product submitted by you (your submission) and Product at Amazon (what is in the Amazon catalogue). Additionally, you can click the product title (next to the product image) and see the detail page of the item. This will be the page shown to the customers, containing all the information available for this product.

Solve the error

After you have ensured that they are really the same product, click Accept Amazon’s value. Your submission will be processed in the next 15 minutes and your product will be shown at your Inventory page in Seller Central.

If after this time your product does not appear in your inventory, another issue may have happened. Go to Fix your products > All issues and search for your product. Once found, resubmit the information regarding the other type of issue found. If you are not able to find your product, contact Selling Partner Support.

A different product was found

If the product Amazon found is different than the one you are submitting, click Request Amazon to update and create a new request. A pop-up window will appear and you will be required to provide more information about the discrepancy found. Amazon will analyze the information provided and reply on Seller Central. To keep track of your request, go to Help > Case log.

If the information in the Amazon catalogue for this product appears to be incorrect, contact Selling Partner Support.

My submission was incorrect

In case you want to remove products using the tool, select the products you want to remove and click Delete selected on the green bar at the top of the page.

Matching error – code 8542

The matching Reconciliation Conflicts tool currently solves matching issues when only one ASIN was found (error code 8541). To solve errors when two or more related products were found (error code 8542), you must adjust the information in your catalogue and resubmit a new template.

Solve and prevent error 8541 using flat files or APIs How to solve and prevent error 8541 using flat files or APIs

  • Check to make sure that the product ID you had provided is correct. If it’s incorrect, enter the correct product ID in your file and resubmit.
  • If you have provided the correct product ID, follow these steps:
    • Update the attributes in your file to match those in the catalogue (these attributes are provided in the error report) and resubmit your file; OR
    • Replace your entry under the product ID and product ID type column with the ASIN provided in the error report and resubmit your file.

To resolve this error, ensure you have provided the correct product ID you have provided is correct. If it is incorrect, provide the correct product ID in your file and resubmit.

If the product ID is correct, update the attributes in your file to match those in the catalogue for that product and resubmit.

If the information in the Amazon catalogue for this product appears to be incorrect, contact Selling Partner Support.

Note: A common cause of this error is the result of manufacturers reusing UPCs or EANs; for example, in apparel, barcodes are sometimes reused after three years. Ensure that you match your product to the correct ASIN.
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