This article applies to selling in: Canada
If there are two or more items in a single order, can I issue a refund for only one of them?
Yes, the Refund Orders tool on the Order Detail Page and the Order Adjustments feed both allow you to issue full and partial refunds for each individual item in a multi-item order. Note that to start any kind of refund, the order must have already had the shipment confirmed.
Sign in to use the tool and get personalized help (desktop browser required).
Related articles
- What happens when a buyer places an order?
- How will I know when I have a sale?
- A buyer has contacted me about an order but I never got a "Sold, ship now" e-mail from Amazon. What should I do?
- My item was sold to two buyers! What has happened and what should I do?
- A buyer has asked me to ship an order to a different address. What should I do?
- A buyer wants to return an item they ordered. What should I do?
- How can I check my orders?
- What if a buyer says they didn't receive their order?
- How can I contact a buyer if there are issues with the order?
- A buyer wants to cancel an item they ordered. What should I do?
- If there are two or more items in a single order, can I issue a refund for only one of them?
- Why do I see cancelled orders on the Manage orders page?
Need more help?
