Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.
Our world-class customer service team saves you time by managing customer enquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewellery.
FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds and reimbursements.