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This article applies to selling in: Canada

FBA Customer Service

Your Fulfilment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfilment and customer service for their orders.

Our world-class customer service team saves you time by managing customer inquiries, refunds and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewellery.

Note: Multi-Channel Fulfilment orders are not eligible for Amazon customer service. Learn more about Customer service for Multi-Channel Fulfilment orders.

FBA’s online Returns Centre provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.

Note: For FBA orders, the Buyer-Seller Messages service is for product inquiries only. Any customer service inquiries should be directed to Amazon customer service.

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