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This article applies to selling in: Canada

Late shipment rate

The late shipment rate (LSR) represents orders that have been confirmed after the expected ship date as a percentage of total orders over both a 10-day and a 30-day period. Late shipment rate only applies to self-fulfilled orders.

It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are confirmed late can negatively affect the customer experience and lead to increased claims, negative feedback andcustomer contacts.

Note: Expected ship dates are adjusted for national holidays.

Our policy is that sellers should maintain a late shipment rate under 4% to sell on Amazon. A late shipment rate above 4% may result in deactivation of seller-fulfilled offers.

To view your and download your late shipment rate report, follow these steps:

  1. Go to the Account health page.
  2. In the Shipping performance section, click View details.
  3. Select the Late shipment rate tab. Scroll down and click the Download report button.

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