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This article applies to selling in: Canada

Delivering Imports to Amazon

Inventory from around the world can be sent to Amazon fulfilment centres in Canada. In order to assist you in successfully shipping imported inventory to our Canadian fulfilment centres, we have provided the below guidelines. Please be aware that all inventory shipped to our fulfilment centres must meet the FBA Shipping to Amazon guidelines.

For more information, see Importing and exporting inventory.

Importer of Record

An Importer of Record (IOR) is required for merchandise entering Canada. Amazon, including our fulfilment centres, will not act as an IOR for any shipment of FBA inventory. This applies to shipments of any size or value, regardless of origin and product. You may not leave this field blank; this may result in the shipment being refused and returned.

The IOR is responsible for: (1) ensuring that the imported goods comply with local laws and regulations, (2) filing a completed duty entry and associated documents, and (3) paying the assessed import duties and other taxes on those goods.

The IOR is also responsible for complying with all applicable export and import laws and for ensuring that the goods comply with local laws and regulations. For example:

  • You may not import prohibited or restricted items without all required permits and authorizations.
  • The import of certain agricultural products, food products, alcohol, plants and seeds, fish and wildlife products and medication into Canada may be prohibited or restricted.

Working with a customs broker may help you understand how to meet these requirements.

Customs Brokers

Customs brokers are private individuals or firms licensed by the Canada Border Services Agency (CBSA) to prepare and file the necessary customs entries, arrange for the payment of duties owed, arrange for the release of goods from CBSA custody and otherwise represent importers in customs matters.

To find a list of customs brokers, visit the "Locate a Port of Entry" section of the Canada Border Services Agency website.

The following are companies that some sellers have found useful:

We suggest that you contact your freight forwarder or courier in advance of shipping any inventory in order to understand their fees and requirements.

Important: Provide an accurate phone number and email address when using a customs broker in case the carrier needs to contact you. Inaccurate contact information may result in delays or the shipment being returned.

Duties, Taxes and Shipping Costs

Amazon will not be responsible for, or collect any duties, taxes, or shipping costs associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP), sometimes referred to as "Free Domicile," shipping terms. Any shipment arriving at an Amazon fulfilment centre with collect charges, including any duties, taxes or shipping costs, will be refused without further concession.

Shipping Documentation

An Amazon fulfilment centre may be listed as the "deliver to" party on your shipping documentation. For example:

To: C/O FBA Program 6363 Millcreek Drive (The City of) Mississauga Ontario, Canada L5N 1L8 Owner: (Seller Name)

Return of Imports

Amazon is currently unable to return inventory stored in Amazon fulfilment centres to an address outside of Canada. Furthermore, FBA does not currently support pick-up options for sellers at Amazon fulfilment centres. If you wish to have your inventory returned to you, you must supply a return address in Canada in the Create Removal Order form within Seller Central.

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