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This article applies to selling in: Canada

Use Buy Shipping services

With Amazon's Buy Shipping, you can buy shipping labels, ship and confirm your orders, and track your shipments. Buy Shipping automatically suggests shipping services based on services that can meet the delivery promise to the customer, your carrier preference, and lowest available cost.

To start taking advantage of Amazon’s Buy Shipping services, see:

You have access to buy shipping labels with Buy Shipping rates from China Post. To view the Buy Shipping rates, select Buy Shipping on the Manage Orders page.

Note: If your preferred shipping method is not eligible in Buy Shipping, review the steps in Missing carrier or ship method in Buy Shipping

Note: Buy Shipping is currently only available for sellers shipping from China to Canada. For available carriers, see Carrier Coverage.

Buy Shipping benefits and features

Table 1. Benefits:
Offer shipping solutions that can meet the customer delivery promise Buy Shipping automatically suggests shipping services based on services that can meet the delivery promise to the customer, your carrier preference, and lowest available cost.
Help safeguard your performance metrics Negative Customer Feedback: If you ship on time with tracking via Buy Shipping, and the buyer leaves seller feedback solely related to delayed or undelivered packages, you can request to have the feedback reviewed. If approved, the impact of the feedback is removed from your Order Defect Rate, and the buyer’s comment will display with a strike-through and the statement: The fulfilment issues associated with this order were not due to the seller. To learn more, see Can Amazon remove buyer feedback?

The customer feedback policy ensures sellers are only responsible for shipping their products on time and are not penalized for delays out of their control.

A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you can protect Order Defect Rate from negative feedback related to delayed or undelivered packages. However, you may still be responsible for financial loss related to these claims.

Valid Tracking Rate: For all Canada orders, sellers must maintain a Valid Tracking Rate of 95% or higher for orders above certain thresholds to sell on Amazon. Go to Valid Tracking Rate to learn more about thresholds, exceptions, and more. Orders shipped through Buy Shipping do not require a separate shipping confirmation. If you use Buy Shipping for your orders, Amazon automatically uploads tracking information. You can track delivery status on the Orders Details page. To view the Orders Details page for a specific Order ID, go to Orders > Manage Orders and select the Order ID under Order Details column.

Table 2. Features:
Save time when buying shipping

Amazon Print Connect: Use Amazon Print Connect to purchase shipping and send labels directly to your preferred thermal or laser printer with just one click. Go to Amazon Print Connect to learn more.

Shipping Preferences: Set predefined shipping preferences such as prioritizing carrier shipping methods, creating custom packaging types, and selecting confirmation options. To know more about shipping preferences, see Buy Shipping preferences.

Send feedback and suggestions to buy-shipping-feedback@amazon.com. We value your feedback and will review your input carefully as we prioritize feature improvements.

Note: If you need to void or change a shipping label, see Reprint a shipping label.

If your buyer doesn’t receive their order, see What if a buyer says they didn't receive their order?

For details about removing buyer feedback about your order, see Can Amazon remove buyer feedback?

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