SKU list

Click Download SKU list to view specifics for each shipment, including ship-to and ship-from addresses and individual SKUs included in the shipment.

See the following table for more information about each field in the SKU list:

Field definitions

Editing a shipment

Until the shipment is received, you have the ability to make edits as mentioned above. All shipments can be cancelled, with the exception of shipments that have been Closed.

If you discover that what you have shipped does not match what you have entered in the shipping workflow, you can edit your shipment up until it is received at the fulfilment centre. From the Shipping queue follow these steps.

1. Click Shipment name or Work on shipment (this can also be "View and track" if the status is "Shipped" or later).
2. Click the step in the workflow bar where you want to make edits.
3. Make the changes and click Save & continue.

Note: Any steps in the workflow navigation bar with padlock icon are locked (read only) and cannot be edited.

Deleting or cancelling a shipment

You can delete or cancel a shipment if the status is not "Closed." If you have already shipped your inventory, make arrangements with your carrier to have the shipment returned or rerouted.

From the Shipping queue, you can delete (cancel) a shipment.

1. Click on the Shipment name or the "Work on shipment" button (this can also be "View and track" if the status is "Shipped" or later).
2. Click "Delete shipment" or "Cancel shipment" (depending on the status of your shipment) at the bottom of the screen.

Once a shipment has been deleted or cancelled, it can't be reopened.

When your shipment is in "Receiving" status, you can verify whether your inventory has been received by checking the quantities received in the shipping workflow Summary. If there is a discrepancy in the shipment, it will remain in "Receiving" status until the discrepancy is corrected. The discrepancy could be for any of the following reasons:

• Items are not labelled properly
  • No sticker
  • Mislabelled (sticker does not match item)
  • Labels not scannable (low ink or toner in your printer, smudged labels)
  • Labels missing information (barcode, FNSKU, title)
• Items are not listed on the website or have an unknown title (listing needs to be created)
• Items are not listed with the Shipment ID
• More items were shipped than what is expected (overage)
• Items are missing
• Items are damaged
• Items don't match indicated condition (new, used, etc.)

If it's been more than three business days since your inventory was delivered to our fulfilment centre, and it has not been Closed, file a support case by using the Contact Us form.