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This article applies to selling in: Canada

Contact a buyer

To contact a buyer via the Contact Customer form, follow these steps:

  1. On the Orders tab, select Manage Orders.


  2. Locate the buyer name in the Contact Buyer column and click the buyer's name link.


  3. On the Contact Customer form, select a subject from the drop-down box.


  4. Enter a message in the Message text box.


  5. Click Submit to send your message.


Messages to buyers are in plain text only. We will block any messages that contain hyperlinks or other HTML code.

When a message is sent with the Contact Buyer form, a copy will be sent to your Customer Service e-mail address. The e-mail the buyer receives will include an anonymized e-mail address to which the buyer can respond directly. All subsequent communications will occur directly via e-mail or in the Messages area of your seller account.

Contacting your buyer with the Contact Buyer form

To contact a buyer via the Contact Buyer form, click the link with the buyer’s name on either the Manage Orders or Order Details page. The link will take you to a form with a list of pre-selected subjects (Order Information, Feedback Request, Returns, Refunds, or Additional Information), as well as a text box where you can include a short message.

Note:
  • The messages are sent to buyers in plain text only.
  • Any messages that contain hyperlinks or other HTML code will be blocked completely and will not reach your buyer.

When a message is sent with the Contact Buyer form, a copy will be sent to your Customer Service e-mail address. The e-mail the buyer receives will include your Customer Service e-mail address, and he or she can respond directly to that e-mail. All subsequent communications will occur directly via e-mail, so you will not need to return to the website.

Respond to buyer feedback

To respond to feedback from a buyer, click the Respond to Feedback button in the Feedback Received section of the form.

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