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This article applies to selling in: Canada

Return Confirmation E-mail

SUBJECT: Your returns on Order from [seller name] have been received

Dear [buyer_name],

We are writing to inform you that we received the items listed below from your [seller name] order placed at on [% payment_submitted_date %].

Amazon Order #: [Amazon order_id ]

[seller name] Order #: [merchant_order_id]

The following items were received from this order:

[item.quantity] of [item_name]

[item.quantity] of [item_name] (list all items received)

We have initiated a refund of [refund_amount] for this order through on [refund initiation date]. The refund should be credited to your account within 2-3 business days. You can expect a separate notification about this from

QUESTIONS? If you have questions about this order, including the status of your shipment, you can either visit or reply to this e-mail to get in touch directly with [Seller Name].

Thank you for shopping with [seller name] at

[seller name]

  • Seller name: Your business name used in Seller Central
  • Buyer name: Name of the buyer -- found in the Order Report or Sold Ship Now (SSN) e-mail.
  • Payment submitted date: Date when the order was placed -- found in the Order Report or SSN e-mail.
  • order ID: Unique order identification -- found in the Order Report or SSN e-mail
  • Merchant order ID: Unique order ID in merchant systems
  • Item quantity: Quantity of item received
  • Item name: Name of the item received
  • Refund amount: The dollar amount of refund posted
  • Refund initiation date: Date when the adjustment information was successfully sent to (either through adjustment feed or Manage Orders tool in Seller Central)
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