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This article applies to selling in: Canada

Order Unavailable E-mail

SUBJECT: Your Amazon.ca Order from [seller name] could not be shipped

Dear [buyer_name],

We are sorry to inform you that we could not ship your below listed [seller name] order placed at Amazon.ca on [% payment_submitted_date %] because we are temporarily out of stock.

Amazon Order #: [Amazon order_id ]

[seller name] Order #: [merchant_order_id]

[item.quantity] of [item_name]

[item.quantity] of [item_name] (list all items that could not be shipped)

We have initiated a refund for this order through Amazon.ca. The refund should be credited to your account within 2-3 business days. You can expect a separate notification about this from Amazon.ca.

QUESTIONS? If you have questions about this order, including the status of your refund, you can either visit http://www.amazon.ca/wheres-my-stuff or reply to this e-mail to get in touch directly with [Seller Name].

Thank you for shopping with [seller name] at Amazon.ca.

[seller name]

  • Seller name: Your business name used in Seller Central
  • Buyer name: Name of the buyer as found in the Order Report or Sold Ship Now (SSN) e-mail
  • Payment submitted date: Date when the order was placed as found in the Order Report or SSN e-mail
  • Amazon.ca order ID: Unique Amazon.ca order identification as found in the Order Report or SSN e-mail
  • Merchant order ID: Unique order ID in merchant systems
  • Item quantity: Quantity of item not available
  • Item name: Name of the item not available
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