SUBJECT: Your Amazon.ca Order from [seller name] could not be shipped
Dear [buyer_name],
We are sorry to inform you that we could not ship your below listed [seller name] order placed at Amazon.ca on [% payment_submitted_date %] because we are temporarily out of stock.
Amazon Order #: [Amazon order_id ]
[seller name] Order #: [merchant_order_id]
[item.quantity] of [item_name]
[item.quantity] of [item_name] (list all items that could not be shipped)
We have initiated a refund for this order through Amazon.ca. The refund should be credited to your account within 2-3 business days. You can expect a separate notification about this from Amazon.ca.
QUESTIONS? If you have questions about this order, including the status of your refund, you can either visit http://www.amazon.ca/wheres-my-stuff or reply to this e-mail to get in touch directly with [Seller Name].
Thank you for shopping with [seller name] at Amazon.ca.
[seller name]