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This article applies to selling in: Canada

Amazon Renewed Program Policies

These terms apply to your ongoing participation and application to the Amazon Renewed program.

Application

You must be able to meet our requirements to qualify as a seller of products in the Renewed program. Learn more and apply for participation here.

Catalogue requirements

Renewed sellers must comply with the following Renewed catalogue requirements in addition to the product detail page rules:

Renewed Product Listing

  • Renewed products must be listed under the original brand of the product offered. You cannot use your seller name under the product’s brand attribute.
  • You are not allowed to include references to a seller name or a seller brand on the Product Listing (detail) page. This applies to the main content as well as the product title, description, bullet points, pictures or any other place on the detail page. Content will only contain references to the original brand of the product.
  • Listing in bundles (such as a mobile device with a protective case) is not permitted.

Renewed ASIN creation

  • You are not allowed to create multiple ASINs for the same Renewed product.
  • To create a Renewed ASIN you will use the Renewed ASIN creation tool. When an equivalent New ASIN is not available and requires you to create a new Renewed ASIN manually, you must indicate the term “(Renewed)” in parentheses in the suffix of the title.
  • You are not allowed to create new Renewed Apple ASINs. If you need a Renewed Apple ASIN that is not already in the Renewed Catalogue, you must request creation through Renewed Selling Partner Support.

Listing restrictions

All Renewed products must be capable of being repaired/refurbished and tested to look and work like new in accordance with our Global Quality Policy. Repair/refurbish capability means that products must have electrical or mechanical components that can be replaced or upgraded to new or like-new condition.

To ensure a positive customer experience, Amazon will remove any products from Amazon Renewed that are not capable of being repaired/refurbished, pose a hygienic or safety risk, or violate any other Amazon policies.

The following is a list of permitted products:

  • Air conditioners
  • Audio receivers and amplifiers
  • Blu-ray and DVD players
  • Cameras
  • Car stereos, security, video and radar detectors
  • Cell phone devices
  • Chain saws, pole saws and log splitters
  • Chippers, shredders and mulchers
  • Dehumidifiers
  • Digital antennas
  • Digital musical instruments
  • Digital picture frames
  • Docking stations
  • Drones
  • Electric ceiling fans
  • Electrical floor cleaning devices
  • Electric household window fans
  • Electric Kitchen appliances
  • Embroidery machines
  • Exercise bikes
  • Fitness machines
  • Fitness watches
  • Generators
  • Gimbal stabilizers
  • GPS devices
  • Graphing and scientific calculators
  • Headphones
  • Headsets
  • Hobby RC quadcopters and multirotors
  • Home stereo equipment
  • Home theatre systems
  • Irons
  • Lawn mowers, hedge trimmers and edgers
  • Media players
  • Microphones
  • Monitors
  • Modems
  • Outdoor blowers and vacs
  • PC digital internal power supply
  • PC graphics cards
  • PC keyboards, mice, game pads and webcams
  • PC motherboards
  • PC processors
  • PC servers
  • Personal Computers (PC)
  • Pneumatic tools
  • Portable media players
  • Power tools, power drills and power saws
  • Pressure washers
  • Printers
  • Professional video stabilizers
  • Projectors
  • Refrigerators
  • Scanners
  • Security cameras and systems
  • Sewing machines
  • Shredders
  • Smartwatches
  • Snow throwers
  • Sound and recording equipment
  • Sound bars
  • Space Heaters
  • Speakers
  • Tablets
  • Televisions
  • Thermostats
  • Universal remote controls
  • Vacuums
  • Video cameras
  • Video game consoles and controllers
  • Virtual reality headsets

Pricing

Customers expect Renewed products to cost less than their New equivalents. Renewed products must be priced with a minimum 5% discount from the currently priced New ASIN equivalents on Amazon.

The following actions may be taken on Renewed offers that are priced at a smaller discount or are priced higher than New equivalents:

  • Ineligibility to be the featured offer on the product detail page.
  • Removal from the Amazon Renewed catalogue.
  • Permanent loss of selling privileges for the relevant ASINs.
We will send you one or more warning messages before we revoke your selling privileges for those ASINs.

Product Quality Assurance

Renewed products must fully adhere to the Renewed Product Quality Policy and must be inspected, repaired (if applicable), cleaned and tested to meet original manufacturer specifications. Amazon frequently assesses product quality through test buys and customer feedback. If performance does not meet our criteria, we reserve the right to remove selling privileges.

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