This page applies to eligible items that have been lost or damaged by an Amazon fulfilment centre or a facility operated on behalf of Amazon, after we’ve received them from you. These lost or damaged items are reported in your Inventory adjustments report.
The process for filing a claim varies by where in the fulfilment process your item has been lost or damaged:
You must submit your claim no later than 18 months after the date when the item was reported lost or damaged in your Inventory adjustment report. Claims submitted outside this window are not eligible for reimbursement.
After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.
You may be asked to provide additional information such as the date or location (for example, the Amazon fulfilment centre ID) of the loss or damage to your item.
For damaged items, enter the transaction item ID in the following tool to check your eligibility and file a claim. You can find the transaction item ID in the Inventory adjustments report.
For lost items, enter the FNSKU in the following tool to check your eligibility and file a claim. You can find the FNSKU in the Inventory adjustments report.