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This article applies to selling in: Canada

FBA inventory reimbursement policy: Removals claims

This page applies to eligible items lost or damaged by Amazon or a carrier used by Amazon while removing your inventory from a fulfilment center to your returns shipping address. The item must not have been returned to you because you violated a program policy or other terms and conditions that apply to your use of any Amazon selling service. The damage or loss must have occurred after the item left an Amazon facility.

The process for filing a claim varies by where in the fulfilment process your item is lost or damaged:

Claim window

For items lost in transit to your returns shipping address, you must submit your claim no sooner than 14 days from the last confirmed movement of your removal shipment. For items damaged in transit, you may submit your claim as soon as you receive the items. All claims must be filed within 18 months of the date the item was removed from the Amazon Fulfilment Network.

Before you submit a claim

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

When filing a claim for lost units, you must provide the following information and documents:

  • Amazon Removal Order ID
  • Shipment ID and active tracking ID or proof of delivery, which the carrier can confirm from the packing slip
  • ASINs/FNSKUs and quantities affected
  • LPN number
  • Images of the affected units
  • Images of the affected units' product packaging
  • Images of the shipping box

Enter the removal order ID in the following tool to check your eligibility and file a claim. We may ask you to provide additional information.

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