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This article applies to selling in: Canada

Provide box content information

Amazon requires accurate box content information for each box sent to a fulfilment centre. This information allows the fulfilment centre to receive your shipment more quickly and make your inventory available for sale sooner. You can opt to not provide box content information with no additional cost. In 2021, Fulfilment by Amazon (FBA) will introduce a fee for manually processing the contents of each box if you opt out of providing box content information.

Note: Accurate carton weight and dimensions are required for all shipments, even if you opt to not provide box content information in Seller Central. For more information, see: Shipping and routing requirements.

You can provide box content information to Amazon during the shipment creation process either through Seller Central or Amazon Marketplace Web Service.

How to provide box content information

The methods available for providing box content information depend on your shipment type:

Frequently asked questions

How do I enter box content information for oversize units that I place directly on a pallet?

If your shipment contains oversize products that you place directly on a pallet instead of in a box, consider each oversize unit as a single box with one unit. If your shipment also contains boxes, continue to label those boxes as you normally would. Place a pallet label on each of the four sides of your pallet so your shipment is received properly.

What if I have date-sensitive products but the option to enter the expiration date is not available?

Sometimes a product is not yet registered as date-sensitive in the Amazon system. In this case, select one of the multiple-box options and then Skip providing box contents when asked how you would like to provide box content information. Amazon will then manually assess the contents of each box and determine the appropriate product allocations.

Note: When you ship expiration-dated inventory to a fulfilment centre, only one expiration date per ASIN is allowed in the same shipping box. Multiple ASINs with differing expiration dates can only be shipped in the same box if all of the units of each ASIN have the same expiration date.

For more information, see Expiration-dated FBA inventory.

What if my shipping process does not support listing the contents in each box?

Modifying your inventory fulfilment process to provide box content information would allow fulfilment centres to receive your shipments more quickly and make your inventory available for sale sooner. However, if your shipping process doesn’t support providing this information, select one of the multiple box options and select Skip providing box contents when asked how you would like to provide box content information. Amazon will then manually process your shipment for a fee.


Provide box content information


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