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This article applies to selling in: Canada

Unplanned services

Fulfilment by Amazon’s (FBA) Packaging and prep requirements and Shipping and routing requirements provide the requirements for our fulfilment centres to accurately receive and store your products. If you do not follow these requirements, Amazon sends your items through an alternate path for unplanned services, such as prep, labelling, and manually processing shipments, which may delay our processing of your inventory and affect your ability to sell products quickly.

FBA tracks problems encountered at the fulfilment centre in order to provide you with information and insights into your supply chain. You can view your Inbound performance summary for further details of problems we experienced receiving your shipments at our fulfilment centres and the actions you can take to avoid these issues in the future.

Note: To understand what actions Amazon generally takes when there are repeated issues with receiving and processing your shipments, please review the performance coaching help page.

Unplanned services

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