Sell on Amazon Sign in
This article applies to selling in: Canada

Amazon Currency Converter for Sellers frequently asked questions

Amazon Currency Converter for Sellers is an optional service that allows Amazon sellers to receive the proceeds of their earnings into their local bank account, if that account is located in a different country or region from the marketplace where they are selling.

Are there any additional fees for using Amazon Currency Converter for Sellers?

If you have entered a US bank account and have a positive balance in your seller account, you can view the applicable exchange rate for transfers to your bank account.

All fees and charges related to your use of Amazon Currency Converter for Sellers are included in the exchange rate. To view the exchange rate of the transfers received in your account, point to the estimated disbursement amount in the Payment summary page.

What are the different tiers and fees for sellers using Amazon Currency Converter?

Volume-based fees (VBF) offers pricing to sellers that is based on the tier defined by their total processed volume (TPV) during the trailing twelve months. Tiers for sellers will be calculated monthly and automatically updated. The higher your TPV, the lower your fee. Your TPV is calculated based on your total disbursed volume, regardless of whether you used ACCS or another deposit method.

The different volume bands for each tier are outlined in the table below:

Tier Annual USD CNY fees Other ACCS currencies fees
Tier 1 ≥10M 0.40% 0.75%
Tier 2 ≥1M 0.50% 1.00%
Tier 3 ≥500K 0.60% 1.25%
Tier 4 ≥100K 0.70% 1.50%
Tier 5 ≥10K 0.90% 1.50%
Tier 6 <10K 0.90% 1.50%

Where are volume-based fees available?

Volume-based fees are available for all currencies supported by Amazon Currency Converter globally, with the exception of Amazon.tr, Amazon.sg, Amazon.ae, Amazon.co.br and Amazon.sa. Sellers who are paid in CHF can use Amazon Currency Converter at a flat rate of 1.5%, regardless of tier. Volume-based fees do not apply to seller disbursements processed through Hyperwallet. Full list of currencies supported by Amazon Currency Converter for Sellers is located here.

Does my volume-based fees TPV include all my global accounts?

Your TPV, by default, is calculated individually, based on your regional sales (EU, NA, FE). If you want Amazon to consider your global sales, you can link your regional accounts. If you link your accounts, then your TPV would be calculated based on the aggregates of your regional volumes (EU+NA+FE).

My bank is located in a different country/region from the Amazon marketplace I am selling on. How do I register my bank account?

Follow the same steps as for a bank located in the country or region of the Amazon marketplace you are selling on.

  1. In the Settings menu, select Account info.
  2. In the Payment information section, click Bank account information.
  3. In the Deposit methods page, click Assign in the section for the marketplace you want to change.
  4. Select Use a new bank account.
  5. Fill in the requested bank account information with all fields completed accurately. Ensure that you read the terms and conditions of the Amazon Currency Converter for Sellers agreement, and then select the check box to confirm.
  6. Click Submit.

Why are my identification or licence numbers required for bank account registration?

Certain bank location countries (for example, China) require additional steps for identity verification driven by local regulations. If the information you provide (for example, national ID, business licence and account holder name) is invalid or does not match your bank’s records, your disbursement will be rejected and funds will return to your seller account.

If I register a bank account located in a different country/region from the marketplace I am selling on, how will I be paid?

When you enter a US bank account, you must accept the terms and conditions for using Amazon Currency Converter for Sellers to receive payment to that bank account. Your funds will be automatically transferred to your US bank account in US dollars.

No. Your payments may be delayed by a few minutes, but you should receive your funds into your bank account on the same date as you did with your Canadian bank account.

My bank is not based in the US or Canada. Can I get paid into my local bank in my local currency?

Amazon Currency Converter for Sellers currently supports these countries/regions and currencies.

What will appear on my bank statement when I receive payments from Amazon Currency Converter for Sellers?

Depending on your bank, the payment will have one of the following names: Amazon, HSBC, Souq, or Amazon and HSBC. Contact your bank if you need more information.

Why does the exchange rate used by Amazon Currency Converter for Sellers not match the one I see in newspapers?

The exchange rates you see in newspapers or other print media are generally wholesale or inter-bank rates. Amazon works to ensure that our sellers receive a competitive exchange rate.

If I want to issue a refund, will the same exchange rate apply? Is there a way to make sure that the buyer gets the amount I promised if the exchange rate has changed in the meantime?

Refunds to buyers on Amazon.ca are made in the website currency (i.e., Canadian dollars) and, as such, are not subject to any exchange rate fluctuations. However, it is possible that a card issuer or bank may apply a new exchange rate and a conversion fee to the refund if a non-Canadian credit/debit card was used for the purchase and the refund was made to that card. Buyers may contact us when this happens, and we advise them to contact their card issuer or bank for an explanation of the exchange rate and any charge applied to the refund.

What about the credit card, billing address and phone number needed for registration? Do they need to be Canadian-based?

No, you do not need a Canadian-based credit card, billing address and phone number to register. You can register to sell on Amazon.ca if you are a resident in one of the many accepted seller registration countries/regions. Please note that your credit card must be able to accept international charges.

What are the tax implications of my earnings being converted into another currency before being transferred into my local bank account?

Amazon is not in a position to provide advice or comment about your tax obligations. Contact your tax advisor with questions about your specific circumstances.

My bank account has changed. How long do I have to wait to get my funds to my new bank account?

If you add or change your bank account information, fund transfers to that bank account may be delayed up to 14 days.

Can I change my settings in my seller account so that all my order information is displayed in USD?

No. All transaction and reporting information in your seller account will be displayed in Canadian dollars. Only fund transfer amounts will be shown in US dollars for sellers who use Amazon Currency Converter for Sellers.

What is the Estimated Exchange Rate that is shown when I click "View Estimated Exchange Rate"?

The Estimated Exchange Rate is used to calculate an estimated amount of each pending Disbursement and/or Reverse Transaction in Your Bank Location Currency. The Estimated Exchange Rate is provided to us by our bank service provider at the time we estimate a pending Disbursement and/or Reverse Transaction. As exchange rates fluctuate frequently, when we process your Disbursement and/or Reverse Transaction, our bank service provider might apply an exchange rate that differs from the estimated exchange rate. We try to ensure that we receive a competitive exchange rate from our bank service provider to facilitate Disbursements and/or Reverse Transactions in Your Bank Location Currency.

How can I obtain a Foreign Inward Remittance Certificate (FIRC) for inward remittances entering India?

See our instructions for Selling from India.

Amazon Currency Converter for Sellers – FAQ

Countries/Regions and Currencies supported by Amazon for disbursement

Can I receive payment to a bank account that is not listed in the “Bank Location” drop-down menu?

No. Only the countries and regions that are present in the menu are supported.


Amazon Currency Converter for Sellers frequently asked questions


Sign in to use the tool and get personalized help (desktop browser required). Sign in


Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates