Sell on Amazon Sign in
This article applies to selling in: Canada

Condition Guidelines

Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, see Selecting Conditions.

New-only products

The following categories only allow listing new products:

  • Baby
  • Beauty
  • Grocery & Gourmet Food
  • Health & Personal Care
  • Jewelry
  • Luggage & Bags
  • Toys & Games (Collectible also allowed)
  • Watches

General condition guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:

Note: Renewed, Used – Good, and Used – Acceptable can be used only where noted as acceptable in the category-specific condition guidelines.

New:

Just like it sounds. A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.

Renewed:

A pre-owned product that was inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. A selection of products are eligible for the Amazon Renewed Guarantee. Any exceptions to this condition description will be mentioned on the product detail page.

Used - Like New or Open Box:

An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.

Used - Very Good:

A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.

Used - Good:

Use only if noted in the Category-Specific Condition Guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.

Used - Acceptable:

The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

  • Item does not work perfectly in every regard.
  • Item is not clean, including signs of mold, heavy staining, or corrosion.
  • Item is damaged in a way that renders it difficult to use.
  • Item is missing essential accompanying material or parts. (This does not necessarily include instructions.)
  • Item requires repair or service.
  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
  • Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
  • Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers, or other damage.
  • Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or has had the expiration date removed or tampered with.
  • Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
  • Item is prohibited for sale on Amazon.

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software & Computer Games for a list of software products that are prohibited for sale on Amazon.

Category-specific condition guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.

Books – New and Used

In addition to the general condition guidelines, apply the following guidelines to new and used books:

  • New: The dust cover and original protective wrapping, if any, are intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder", or with any other labels attached may not be listed as New condition.
  • Used - Like New: Item may have minor cosmetic defects (such as marks, wears, cuts, bends, or crushes) on the cover, spine, pages, or dust cover. Dust cover is intact and pages are clean and not marred by notes. Item may contain remainder marks on outside edges. Item may be missing bundled media.
  • Used - Very Good: Item may have minor cosmetic defects (such as marks, wears, cuts, bends, or crushes) on the cover, spine, pages, or dust cover. Shrink wrap, dust covers, or boxed-set case may be missing. Item may contain remainder marks on outside edges, which should be noted in listing comments. Item may be missing bundled media.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed-set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage, but the text is readable. Item may be missing bundled media.
  • Unacceptable: Has missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Books – Collectible

To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector:

  • First editions and first printings
  • Signed, inscribed, or scarce copies
  • Advance reading copies and uncorrected proofs of out-of-print books

Collectible books do not include the following:

  • Uncorrected proofs of in-print or not-yet-published books
  • Former library books
  • Remaindered books
  • Book club editions

The General Condition Guidelines do not apply to collectible books. The following conditions apply for Collectible Books:

  • Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws.
  • Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping.
  • Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
  • Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Music – New and Used

Music formats include vinyl, magnetic tape, and disc.

If you are listing a club edition against the detail page for the standard edition, use the listing comments to indicate that your item is a club edition. For more about listing club editions, see the exception under Matching product offers inaccurately in Prohibited Seller Activities and Actions.

CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or sleeve notes for the originals.

In addition to the general condition guidelines, the following guidelines apply to new and used music:

  • New: A brand-new, unused, unopened CD or cassette in perfect condition.
  • Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, sleeve notes, and inclusions are in perfect condition. The product itself is unmarked with no sign of wear. Packaging may have a remainder cut-out, which should be noted in the listing comments section.
  • Used - Very Good: The CD or cassette has been listened to but remains in great condition and plays perfectly. The packaging, cover art, sleeve notes, or inclusions may show limited signs of wear.
  • Used - Good: The CD or cassette plays perfectly but has clear signs of wear. The product or its packaging may have identifying markings from its owner.
  • Used - Acceptable: The CD or cassette plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing elements in the listing comments section.

A brand-new, unused, unopened CD, MC or record in perfect condition.

What we will not accept for sale at Amazon.com.tr:

Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.

Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Electronics, Camera & Photo, and PC

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

In addition to the General Condition Guidelines, apply the following guidelines to Camera & Photo:

  • New: The original manufacturer's warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Renewed: You may use Renewed in this category. See the General Condition Guidelines for details.
  • Used - Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
  • Used - Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
  • Used - Good: On the 1 to 10 point used-equipment scale, this item must be an 8 or better.
  • Used - Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better.
  • Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is Unacceptable.

See Selling International Camera & Photo Products for specific listing policies on international version products.

Music – Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics such as special pressings, unusual aesthetics (coloured vinyl), or limited edition packaging.

Seller comments for collectible music should include the following:

  • Further detail on the condition or completeness of item and packaging
  • Notes about the presence of signatures, inscriptions, or other personalization

Software & Computer Games

You may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us.

Only full retail versions of software may be sold on Amazon. The following types of software are prohibited for sale:

  • Copied or duplicated software, in any format
  • OEM software
  • Back-up copies
  • Fulfilment software
  • Promotional software
  • Beta (pre-release) copies
  • Unauthorized freeware or shareware
  • Academic software requiring pre-purchase verification

In addition to the General Condition Guidelines, please apply the following guidelines to Software & Computer Games.

Note: All products in Software & Games with the condition type Used will be listed as Open Box.
  • New: Includes the original Universal Product Code (UPC).
  • Used - Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible.
  • Used - Very Good: Outer box may be damaged or come repackaged. Jewel case shows no signs of wear. Disc may have up to 1 cm marking but is in great working condition.
  • Used - Good: Outer box may be damaged or come repackaged. Jewel case may have small cosmetic damages. Disc may have up to 1.5 cm marking but is in great working condition.
  • Used - Acceptable: Original UPC, the original jewel case or both are missing. Disc may have markings greater than 1.5 cm but is in great working condition.
  • Unacceptable: See the list of prohibited software and computer games earlier in this section.

For more information about listing software for sale on Amazon, see Selling Software.

Cell Phones & Accessories

For more information on listing products in this category, see Selling Cell Phones & Accessories.

Before shipping a used or renewed cell phone to a buyer, you must do the following:

  • Cancel the existing account associated with the phone.
  • Remove the SIM card from the phone, if present.
  • Clear the phone's memory and restore the default settings.

In addition to the General Condition Guidelines, apply the following guidelines to Cell Phones & Accessories:

  • New: The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
  • Renewed: You may sell Renewed in this category. See the General Condition Guidelines for details.
  • Used - Like New: The original packaging and all original accessories are intact. There are absolutely no signs of wear on the item or its packaging.
  • Used - Very Good: Some signs of wear and tear are visible.
  • Used - Good: The item shows wear from consistent use, but it remains in good condition and works perfectly.
  • Used - Acceptable: Signs of wear can include aesthetic issues such as scratches, dents, and worn corners.

Personal Computers

Before selling a computer on Amazon, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:

  • Use the Restore discs included with the computer.
  • Reformat the computer's hard drive and reinstall the original software.

Include in your shipment any documentation provided with the computer itself and any software installed on the computer.

You must comply with the terms of any software licences or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.

In addition to the General Condition Guidelines, apply the following guidelines to Computers:

  • Renewed: You may sell Renewed in this category. See the General Condition Guidelines for details.
  • Used - Like New: The original packaging and software are intact.
  • Used - Acceptable: The box and non-essential instructions may be missing or damaged. Discs for installed software are included.

Consumer Electronics

In addition to the General Condition Guidelines, apply the following guidelines to Electronics:

  • Renewed: You may sell Renewed in this category. See the General Condition Guidelines for details.

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

Toys & Games -- Collectible

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

Note: The General Condition Guidelines do not apply to Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

  • Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
  • Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Home & Garden

All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with the standard plug for the country where they are sold. The seller must have used and renewed equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall.

In addition to the General Condition Guidelines, apply the following guidelines to Home & Garden:

  • Renewed: You may use Renewed in this category. See the General Condition Guidelines for details.

Video, DVD & Blu-ray Discs -- Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector:

  • Signed or inscribed
  • Scarce

Seller comments for collectible media may include the following:

  • Further detail on condition or completeness of item and packaging
  • Presence of signatures, inscriptions, or other personalization

Video Games

You may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

Note: Unless otherwise specified, all video game items sold on Amazon.ca are assumed to be compatible for Canadian users.

In addition to the General Condition Guidelines, apply the following guidelines to Video Games:

  • New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
  • Used - Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Used - Acceptable: You must note whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
  • Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.

Musical Instruments

In addition to the General Condition Guidelines, apply the following guidelines to Musical Instruments:

  • Renewed: You may sell Renewed in this category. See the General Condition Guidelines for details.

Office Products

In addition to the General Condition Guidelines, apply the following guidelines to Office Products:

  • Renewed: You may use Renewed in this category. See the General Condition Guidelines for details.

Tools & Hardware

To sell a product as New in the Tools & Hardware category, the product must be unopened in its original packaging. All original accessories must be intact in the package, and manuals included.

If the original packaging is missing or opened, you must list the product as Used – Like New even if the product appears unused. You can clarify the condition of the product and packaging in the condition comments.

*Before listing a product as renewed, see Selling Tools and Home Improvement products.

Toys & Games

You may be required to obtain approval to list certain products in the Toys & Games category. For more information, see Category Approval Process.

Toys and game products may be listed in New or Collectible condition only.

Medical Devices

All medical devices sold on Amazon must be listed in New condition. A medical device is an instrument, apparatus, machine, or related object used to diagnose, cure, treat, or prevent diseases in people or animals. To be considered New, items must not have been previously used and must be in the original packaging. All original accessories must be intact in the package with directions for use included. Medical devices must be properly packaged and sealed to prevent damage.

Products cannot be listed in New condition if the items have been used, have any signs of use or damage, are refurbished, were intended for destruction or disposal, or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer. For additional information on how to list these items, refer to the Medical devices & accessories Help page.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories and products requiring approval.

Video, DVD & Blu-ray Discs – New and Used

We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.

Collectible videos and DVDs

Must be rare, out of print or otherwise unique – you will have an opportunity to say why your copy is collectible.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

In addition to the general condition guidelines, apply the following guidelines to used video, DVD & Blu-ray discs:

  • Used - Like New: Any codes for digital copies or downloadable content must be included and unused.
  • Used -Very Good: Case may be damaged or come repackaged. Disc may have up to 1 cm marking but is in great working condition.
  • Used - Good: Case may be damaged or come repackaged. Disc may have up to 1.5 cm marking but is in great working condition.
  • Used - Acceptable: A product with extensive external signs of wear, but is in great working condition. The case may be damaged. The cover art, sleeve notes, or other inclusions may be marked, or one or all of these items may be missing.

Consumable, Ingestible, and/or Topical Products

All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labeled to prevent contamination, spoiling, melting, and damage.

Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer. For additional information on how to list these items, please refer to the Food & Beverage, Drug & Drug paraphernalia, Grocery, and Dietary Supplements help pages.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.

Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
What can we improve? (Optional)
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling on Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates