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This article applies to selling in: Canada

What is unavailable balance?

It is a normal part of selling on Amazon to see an unavailable balance on your Payments report. The unavailable balance is the amount of money that is reserved to ensure that you have enough funds to fulfil any claims or chargebacks.

If you have an unavailable balance, it will appear in the Closing Balance section of the Statement View tab on your Payments report. Go to the Account Health page in Seller Central to learn more about the reason for your unavailable balance.

Common reasons for an unavailable balance

  • Awaiting order delivery

    We might reserve money from an order until we know that the buyer received the order in the promised condition. This ensures that you have enough funds to fulfil any claims or chargebacks.

    Learn more about payments based on delivery date.

  • A-to-z Guarantee claims

    When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released after the claims are processed.

  • Chargebacks

    Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The reserve will be released after the chargebacks are processed.

  • Seller performance

    Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks and returns.

  • Account review

    We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.

Multiple reasons for unavailable balance can be applied at the same time. For example, if an order for CAD 40 is awaiting delivery and an order for CAD 20 has an open A-to-z Guarantee claim, the unavailable balance from those two orders would be CAD 60.

How can I get my money faster?

In some situations, you might be able to take action to release funds faster:

See also

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