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This article applies to selling in: Canada

Avoid late shipments

It’s important to confirm the shipment of your orders by the expected ship date so that buyers can see the status of their shipped orders online. An order is considered to have been shipped late when confirmation occurs after the expected ship date.

If late shipments are affecting your overall seller performance, here are some steps that you can take to help you ship on time and improve your Late Shipment Rate:

  • Only list those items that you will be able to ship by or before the expected ship date.
  • Ship orders and confirm with Amazon by the expected ship date provided in the order details.
  • Confirm a shipment promptly to notify Amazon and the buyer of the shipment. The longer you delay confirming shipment, the greater the risk that you'll forget. Unconfirmed shipments will be cancelled, and even if you did ship the order, you will not be paid. Learn how to confirm shipments.
  • Review your order fulfillment processes to identify and resolve any deficiencies that can result in late shipments.
  • Adjust your handling times when necessary to provide buyers with realistic delivery times.
  • Be prepared for an increase in order volume during key sales periods, such as the run-up to the holiday season. Learn more about managing orders.
  • If you think that your listing may be eligible for the Buy Box, make sure that you have enough stock on hand to meet potential increases in order volumes.
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