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This article applies to selling in: Canada

Remove inventory from a fulfilment centre

To have your inventory removed from an Amazon fulfilment centre, submit a removal order. You can do this by:

  • Creating a removal order from the Manage Inventory page or the Recommended Removal report. See the Create a removal order section below.
  • Setting up automatic removals. See Remove inventory automatically.
  • Removing inventory in bulk by uploading an inventory file. See Remove inventory in bulk.

Which method you use depends on the type and condition of the inventory you want to remove. They are not mutually exclusive.

Create a removal order (includes disposals)

Begin creating a removal order from either the Manage Inventory page, Remove Unfulfillable Inventory page, Fix stranded inventory page, or the Recommended Removal report. From the Manage Inventory page, you can select any inventory that you want to remove. The Recommended Removal report includes only inventory that would be subject to upcoming long-term storage fees, while the Fix stranded inventory page includes all inventory in the fulfilment centre that does not have a listing offer.

  1. Do one of the following:
    • On the Manage Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
    • On the Recommended Removal report, click Begin removal process. If Begin removal process does not appear, you do not have any inventory that we recommend you remove.
    • On the Remove Unfulfillable Inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
    • On the Fix stranded inventory page, select the items you want to remove, and then select Create removal order from the Action on selected drop-down list.
    Tip: If the recommended removal list is more than one page, create a separate removal order for each page.
  2. On the Create removal order page, under Method of removal, do one of the following:
    • Select Return-to address to have your inventory returned to your designated recipient—for example, your own warehouse, the manufacturer, or a recycling centre. Enter the address where you want the inventory shipped.
    • Select Dispose to have your inventory disposed of at the fulfilment centre.
  3. For Set order ID, do one of the following:
    • Enter a custom order ID.
    • Leave the field blank and an order ID will be created.
    Tip: Save your removal order ID for tracking purposes.
  4. Under Product details, you will see the details of the selected items. To add inventory to the list, enter a title, MSKU, ASIN, or FNSKU in the Search and add items text box at the bottom of the page and click Search. Select the products you want to remove, and click Add selected.
  5. Under Fulfillable quantity for removal, enter the number of fulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
  6. Under Unfulfillable quantity for removal, enter the number of unfulfillable units to remove. This quantity cannot be greater than the total quantity available for removal.
  7. Under Fulfillable quantity and Unfulfillable quantity, review the total inventory, total inventory available for removal, and total inventory not available for removal.
    Note: Under Total inventory not available for removal, click Legend to see the reason codes and a brief description of why inventory is not available for removal.
  8. Check the product details to ensure the items listed are the ones you want removed. To change the items to be removed, click Add or Delete.
  9. Click Review.
  10. Review the order ID, method of removal, ship-to address, and the details of the selected items for removal.
  11. Click Confirm to complete the removal order. If you decide not to complete the removal order, click Cancel order.
A pop-up message that reads, “Removal order has been placed” indicates your removal order submission has been successful.
Note: It can take 90 days or more for a removal order to process and the shipment to leave the fulfilment centre. Once the carrier has picked up your removed inventory, they’ll contact your designated recipient to arrange delivery. If they can’t arrange delivery, an Amazon team member will contact you to help resolve the issue.
We will return all of the units in your removal order that, at the time you submit the order, are physically available for removal and not bound to another transaction—for example, reserved for an existing customer order.

Submit a removal order

On the Review and place order page, check that all of the information is correct before you submit the order.
  1. Under Items that will be removed, make sure the items listed are the ones that you want removed. To change the items, click Change units or items.
  2. Under Fulfillable qty and Unfulfillable qty, verify the number of units that you want removed. To change the number of units, click Change units or items.
  3. Under Order summary, review the order ID, method of removal, ship-to address, and contact information. If you choose Ship-to address as the removal method, make sure the address and contact information are valid and accurate. Click Change if you want to modify the information.
  4. Under Shipping summary, review the shipping speed.
  5. Under Estimated fees, review the removal fees.
Click Place order to accept the charges and complete the removal order. If you decide not to complete the removal order, click Cancel order.
Important: By submitting a removal order, you agree to receive at your designated ship-to address all units that you have ordered to be removed, all at once. After you submit your removal order, the carrier will attempt to contact your designated point-of-contact at your ship-to address to arrange a delivery time. If (1) the carrier is unable to arrange a delivery time for these units with your designated point-of-contact (for example, because they cannot be contacted at the telephone number provided in your removal order); or (2) your designated point-of-contact is unavailable or refuses to receive all of the units at the delivery time arranged with the carrier, we will assume that your designated ship-to-address is incorrect, these units will be deemed abandoned and we may dispose of them immediately, at your cost, without reimbursement to you and without additional notice to you.

Cancel a removal order

After you have submitted your removal order, you only have a short time during which you can cancel the order. You can cancel the order if it’s in Planning status. Removal orders usually are in Planning status for only a few hours.

If the status is Processing, you will not be able to cancel the order. During peak periods such as Prime Day, Black Friday, Cyber Monday and the holidays, removal orders can stay in Processing status for several weeks.

To cancel a removal order:

  1. On the Manage Orders page, click Advanced search.
  2. In the Search drop-down list, select Order ID, enter your removal order ID and click Search.
  3. Under Status, confirm that the status is Planning or Pending.
  4. Under Action, click Cancel this order.
Important: Clicking on cancel option doesn’t guarantee the cancellation of the order. Your removal order may have moved to Processing/Pending status before the cancellation request was received. Check back later to confirm that the order was cancelled.

Sellers are not able to cancel a removal order for a required removal. For more information, go to Required removals.

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