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This article applies to selling in: Canada

Carrier Requirements for Less than Truckload (LTL) and Full Truckload (FTL) Deliveries

On this page, you will learn what is required of your carriers for LTL/FTL deliveries to Amazon fulfilment centres. Be sure to familiarize yourself with these requirements as well.

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfilment centre, disposal or return of inventory, blocking of future shipments to the fulfilment centre, or charging for preparation or for noncompliance at the fulfilment centre. Please share these requirements with your carrier or vendor to ensure that they fully understand these requirements.

Related guidelines:

When you select a carrier, you are responsible for making sure they comply with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused. We recommend that you familiarize yourself with these requirements.

  • The carrier must have a complete list of Amazon Reference IDs, Shipment IDs and tracking (PRO) numbers included on or with the BOL; Amazon will require this information when scheduling a dock appointment. Amazon Reference IDs and Shipment IDs are found in the Summary of the shipping workflow. PRO numbers are obtained from your carrier.
  • The carrier must communicate box and pallet counts before an appointment will be scheduled. The fulfilment centre may request Unit counts if they are provided to the carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.
  • Upon arriving at the fulfilment centre, the carrier must provide a physical BOL document that meets Amazon requirements. Alternately, the carrier may use an electronic BOL document, if the carrier provides a soft copy to the fulfilment centre prior to the scheduled arrival.

Scheduling advanced delivery appointments

The carrier you select to deliver your shipment will need to schedule an advanced delivery appointment. Please ensure that both you and your carrier complete any required steps prior to requesting a delivery appointment.

  • Amazon does not allow general public deliveries - only professional carriers are allowed to make delivery appointments to Amazon fulfilment centres.
  • All carriers must register with Amazon before appointments will be granted.
  • No shipments will be accepted at an Amazon fulfilment centre without a scheduled appointment. If the scheduled appointment is missed by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
  • Carriers must adhere to Amazon's delivery requirements and safety standards.
  • Carriers are required to schedule a delivery appointment no less than 24 hours ahead for all inbound deliveries.
  • A standing appointment may be requested for regularly scheduled appointments, but Amazon Reference IDs and Shipment IDs notification are still required 24 hours in advance of the appointment.
  • If a shipment is delayed due to unforeseen weather conditions, the carrier must notify Amazon. Appropriate schedule changes will be made based on availability.

To schedule a delivery appointment, follow these steps:

  1. Download and complete the FBA Booking Form. Most of the shipment information is found in the Summary page of the shipping workflow.
  2. E-mail the form to your carrier along with a link to the User Manual for Carriers.
  3. Have your carrier create an account (if they don't already have one) and log into Carrier Central to request an appointment.

Amazon will respond to your carrier's request within 24 hours, at which time they will schedule a delivery appointment date and time based on availability.

Important: When scheduling appointments, carriers need to explicitly mention the shipments are for Fulfilment by Amazon and provide the FBA Shipment ID (found in the Summary page of the shipping workflow); this will help expedite appointment scheduling and help ensure accurate receipt of your inventory.

Floor Loaded Deliveries

Note: If you are using Amazon's Partnered Carrier Program for LTL deliveries, you should palletize the shipment. Our partnered carriers do not accept floor loaded (non-palletized) shipments.
For LTL shipments, Amazon fulfilment centre prefer palletized shipments. If you cannot palletize the shipment for any reason, then your carrier must select "Non-Palletized" as the load type when booking an appointment at the fulfilment centre.

Vehicle Condition

The following standards of vehicle condition are required when delivering goods to Amazon fulfilment centres:

  • The vehicle floor must be able to withstand a pallet jack fully laden.
  • The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.
  • The vehicle must be water tight, clean and free of strong odours, especially when delivering food and health-care products.
  • Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to staff and ensure accessibility to the goods being unloaded.
  • Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.
  • Any trailer, shipment, truck or portion of a shipment is subject to refusal at the fulfilment centre if the fulfilment centre associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the e-mail address currently associated with your seller account.

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