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This article applies to selling in: Canada

Reimbursements report (overview)

Tip: For information about FBA customer refunds, see FBA customer returns report (overview).

This report shows itemized details of your FBA reimbursements including reimbursements initiated by you and reimbursements that were generated automatically. For reimbursements you requested, a Case ID is included in the report entry. You can click the Case ID in the report to see the Case Details.

Reimbursements also appear in the Payments report. To locate a reimbursement:


  1. In the Payments report, click Transaction view.
  2. In Filter view by, select Other.
  3. In the Product Details column, search for Balance Adjustment or FBA Inventory Reimbursement.

For the reimbursements that you requested, use the case ID in the report to view the details. For reimbursements associated with a customer refund, use the Amazon order ID in the report to view the details.

Reimbursements can take up to five days to appear in the report after they have been approved. When more than one reimbursement is processed on the same day for the same issue, they may be combined into a single transaction.

Field Definitions

Online Header Description
Date Date the reimbursement was approved for payment.
Reimbursement ID Unique identifier for a processed reimbursement. May include multiple line items.
Case ID Associated case ID if reimbursement was requested through Contact Us.
Reason Reason the reimbursement was issued, for example “Damaged: Warehouse.”
Merchant SKU Stock Keeping Units (SKUs) are unique blocks of letters or numbers that identify your products. SKUs can be assigned by the seller.
FNSKU Unique identifier assigned by Amazon to products stored in and fulfilled from an Amazon fulfilment centre.
ASIN Amazon Standard Identification Numbers (ASINs) are unique blocks of 10 letters or numbers that identify products. ASINs are assigned by Amazon. You can find the ASIN on the product detail page.
Title The title of your product.
Condition The condition of your item: for example, “New”
Quantity Number of Units reimbursed for this line item.
Amount Per Unit Reimbursement amount for a single Unit in this line item.
Total Total reimbursement amount for all Units in this line item.
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