This article applies to selling in: Canada
Replacements
Field definitions
This report shows replacements issued to customers for completed orders.
| Online Header | Download Header | Description |
|---|---|---|
| Date | shipment-date | DD-MM-YYYY. Date of free replacement shipment. |
| Merchant SKU | sku | Seller’s item identifier. |
| ASIN | asin | Amazon standard inventory number. |
| Warehouse ID | fulfilment-centre-id | Fulfilment centre shipping this unit. |
| Original Warehouse ID | original-fulfilment-centre-id | Original fulfilment centre shipping free replaced item. |
| Quantity | quantity | Units shipped in replacement shipment. |
| Currency | currency | Local currency for the transaction. |
| Price Per Unit | item-price-per-unit | Retail value of item replaced. |
| Replacement Reason Code | replacement-reason-code | Reason for replacement: see Free Replacement Reasons. |
| Original Customer Order ID | original-amazon-order-id | Order ID of original shipment. |
Free Replacement Reasons
| Code | Reason |
|---|---|
| 0 | Other |
| 1 | Was lost |
| 2 | Defective |
| 3 | Damaged in shipping |
| 4 | Shipped wrong item |
| 5 | Item missing from shipment |
| 6 | Lost by shipper |
| 7 | Catalogue error/wrong item ordered |
| 8 | Shipped to wrong address |
| 9 | Delivery problem (correct address) |
| 10 | Damaged due to DC/FC handling |
| 11 | Shipment in cleanup: item not received |
| 12 | Policy exception/customer error |
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Related articles
- FBA customer returns report (overview)
- Replacements
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