Amazon Multi-Channel Fulfilment (MCF) fulfils orders for your sales channels at the same delivery speed as Fulfilment by Amazon (FBA). For more information, go to Multi-channel fulfilment, our program page.
Shipping times are calculated from the time that an order is placed to when it is shipped from our fulfilment centre. Delivery times are calculated from the time that an order is shipped from our fulfilment centre to when it is delivered to the buyer. Tracking information is available as soon as an order is shipped.
The shipping and delivery times in the table below apply only for orders that are submitted for inventory at a fulfilment centre (inventory that is received and stored in a fulfilment centre).
|Priority||1 business day||2 business day|
|Expedited||1 business day||3 business days|
|Standard||2 business days||7 business days|
MCF fulfils orders from outside of Amazon, including your own website. You can create MCF orders through our quick order form, bulk order upload or automate the fulfilment of your orders with simple tools like Channel Advisor, Shipstation or apps like WebBee for your Shopify orders or NeverSettle for your WooCommerce orders.
A quick order form allows you to place a single ship order or hold order against available FBA inventory by entering your customer’s shipping address, items and shipping speed. Multi-Channel Fulfilment bulk orders allow you to create and cancel multiple orders at once by uploading a completed template.
If you select Place order, you’ll create a ship order that will plan and ship within two business days for Standard speed and next business day for Expedited and Priority speeds. Creating a hold order will plan an order, reserving your inventory.
The order must be activated on the MCF order details page before the expected ship date in order to ship and meet the expected delivery date. If the order is activated after the expected ship date, the order will likely be delivered at a later date and the expected delivery date might not update. If the hold order isn’t activated within two weeks, the order will be cancelled.
You can cancel any Multi-Channel Fulfilment order up to five minutes after placing the order by clicking Cancel on the order details page.
If you want to cancel an order after the first five minutes have passed, contact us. We'll work to cancel it for you but can't guarantee successful cancellation.
You aren't charged for Multi-Channel Fulfilment orders that are successfully cancelled before shipping. If some items in an order have shipped, charges for the shipped items will apply.
Multi-Channel Fulfilment charges fulfilment fees for domestic orders.
Unbranded packaging is currently in beta testing. In this program, we offer unbranded packaging for items that you have us deliver to non-Amazon buyers.
If you're enrolled in our beta program, our goal is to deliver all your orders using a dedicated unbranded-packaging process.
If you want to enrol in the beta program, join the waiting list. Our teams are continually monitoring this list and will send you an email as soon as your enrolment is accepted.
Currently, replenishment alerts for unbranded-packaging inventory are not available. To find out how many items are enabled for unbranded packaging for a specific ASIN, go to the Multi-Channel Fulfilment Inventory report.
You're eligible for reimbursements on your Multi-Channel Fulfilment orders if we determine that they have been lost or damaged. You have up to 90 days after the promised delivery date to submit your claim for any lost or damaged items on your Multi-Channel Fulfilment orders. Check the status of your existing reimbursements on the Amazon Fulfilled Inventory report or the Payments dashboard.
You are ineligible for reimbursements if you use Multi-Channel Fulfilment in either of the following ways:
Also ineligible for reimbursements are MCF fulfilment fees and orders that are marked as delivered by the carrier.
How we calculate reimbursement value
If we determine that your reimbursement claim is valid, we’ll reimburse your account with a corresponding number of units of the same FNSKU, added into your inventory, or credit your account with a cash reimbursement for the units.
For any cash reimbursements, we will determine the estimated proceeds of sale. This amount is the estimated sale price of the item for which you’re being reimbursed minus referral fees and FBA fulfilment fees, as explained in the next section.
We compare several price indicators to determine an estimated sale price for the item:
If we don't have enough information to calculate the estimated sale price of a unit using these price indicators, we’ll base the estimate on the price of a comparable product. We may ask you for additional information or documentation to help us determine that value.
Why we use referral and FBA fulfilment fees to calculate Multi-Channel Fulfilment reimbursements
Referral fees are not charged for Multi-Channel Fulfilment orders. When we estimate the proceeds of a sale, we start with an estimated sale price. Because Multi-Channel Fulfilment orders occur outside of the Amazon website, we don’t have a record of the sale price. Therefore, we determine the estimated sale price based on your FBA sales, and we use the fees that are applicable to FBA sales to determine a fair estimation of the proceeds of sale.
If your order isn’t delivered within seven days after the promised delivery date or estimated delivery date (EDD), you can claim a lost reimbursement with Selling Partner Support. Orders that are marked as delivered by the carrier aren’t eligible for reimbursement.
Your claim must include all of the following:
If any items in your order are wrong, missing or damaged in transit to the buyer, you can file for reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item, wrong item or missing items in the package.
When you submit a reimbursement claim for an order that contains damaged, wrong or missing items, you must provide all of the following:
You can change the name and text on your packing slip in Multi-Channel Fulfilment settings.