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This article applies to selling in: Canada

Multi-Channel Fulfilment: Fulfill orders for your sales channels

Multi-Channel Fulfilment (MCF) fulfils orders for any of your sales channels at the same delivery speeds as Fulfilment by Amazon (FBA). For more information, visit our program page.

Delivery speed

Delivery times are calculated from the time an order ships from our fulfilment centre to when it is delivered to the buyer:

  • 2 business days (Priority)
  • 3 business days (Expedited)
  • 7 business days (Standard)

Exporting orders to buyers outside of Canada is currently not available.

Create orders

You can create Multi-Channel Fulfilment orders through our quick order form, bulk order upload, or API integrations with providers such as Shopify, ChannelAdvisor, ShipStation, and WooCommerce.

Cancel orders

You can cancel any MCF order for up to five minutes after placing the order. Click the "Cancel" button in the Order details page.

If you would like to cancel an order after the first five minutes have passed, contact us. We will try to cancel it for you but can't guarantee successful cancellation.

You are not charged for MCF orders that are successfully canceled before they've shipped. If some of the items in an order have shipped, charges for the shipped items apply.

Fees

Multi-Channel Fulfilment charges fulfilment fees for domestic orders.

Reimbursements

You are eligible for reimbursement on your Multi-Channel Fulfilment orders if we determine that they have been lost or damaged. Check the status of your existing reimbursements by viewing the Amazon Fulfilled Inventory report or the Payments report.

Important:
  • If you use Multi-Channel Fulfilment as a way to remove items from a fulfilment centre, you are not eligible for lost or damaged reimbursements. Instead, create a removal order. For more information, visit Remove inventory (overview).
  • If you use Multi-Channel Fulfilment as a way to fulfil Amazon orders, you are not eligible for lost or damaged reimbursements. Instead, use FBA. For more information, visit Getting started with Fulfilment by Amazon (FBA).
  • Multi-Channel Fulfilment fees cannot be reimbursed.
  • Proof of your buyer’s delivery address is mandatory (for example, a screenshot of your order or a picture of the shipping label on the package) to receive a reimbursement.
  • Reimbursement requests for lost orders must be submitted within 90 days of the promised delivery date to be considered for reimbursement.

Lost orders

If your order is not delivered within seven days after the estimated delivery date (EDD), you are eligible to file for lost reimbursement by contacting Selling Partner Support. Orders that are marked as delivered by the carrier are not eligible for reimbursement.

The reimbursement amount is calculated according to the FBA inventory reimbursement policy. Amazon reimburses you, not the buyer. It is your responsibility to resolve the issue with the buyer.

Damaged orders

If your order is damaged in transit to the buyer, you are eligible to file for damaged reimbursement by contacting Selling Partner Support. To receive a reimbursement, you must provide photographic proof of the damaged item or items.

Returns

Multi-Channel Fulfilment supports returns to Amazon fulfilment centres. You can generate a return merchandise authorization (RMA) and track the status of a return by checking your order details page under Orders. For FBA customer returns, you can track the status in the Return reports. See the Multi-Channel Fulfilment program page for more details.

Settings

You can change the name and text on your packing slip in the Multi-Channel Fulfilment settings.

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